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Business Profile

Floor Installation

R&B's Flooring Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 4, 2022, *********************************** offered to remove old laminate flooring, purchase 512 S.F. Pro Series Vinyl Plank 5 MM 22 Mil Wear Solid Rigid Layer Core Lifetime Residential Warranty Flooring, Deliver said floor, install said flooring, purchase 140 **** of 5 1/4" Baseboard and Deliver for $2500.00 with $226 due for installation of the baseboards. On December 5, 2022, $2,500 was sent from my bank account to *********************************** with said installation to begin on December 27, 2022. *********************************** began making excuses as to why he could not do the installation and continued with the excuses all the way through March. Since he was my nephew, I gave him the benefit of a doubt, but after such a long period of time, I finally told him to just return my money. He had already spent the money without ever having purchased the materials. He had no intention of doing the job. He has never paid the money. Do not ever do business with him. After being "ripped off" by him, I found he had treated other people the same way.

  • Initial Complaint

    Date:10/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had ****** the owner do our entire flooring on two different dates and the whole house has flooring coming up or incomplete. We've spent what has been a year going back and forth with broken promises including a small refund so that we can hire another company to fix this is. Nothing has been resolved and it's just been excuse after excuse even after texting stating we would receive a $300 refund. We've spent a lot of money and have had somewhere other companies give us quotes and say that this job was done very poorly.

R&B's Flooring Service is NOT a BBB Accredited Business.

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