Complaints
This profile includes complaints for Southwest Florida Law Group, P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:01/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please refer to the attached Word document for the details of our complaint. File: Detailed_Complaint_Stephen_Pachey_Law_Office In summary, this firm owes us a refund of over $1,800. File: Summary_of_amount_due and 2023-01-01 Other documents attached are referenced in the 2023-01-01 email.
Business Response
Date: 01/13/2023
The final bill for court costs ($245) and legal fees ($3600) was provided to the former client via email on 1/9/23. Both are attached. After reviewing the file in depth, there was no wrongdoing/fault and/or billing errors on our end. As a gesture of goodwill, our firm offered a refund of $600 to conclude the matter. However, the client declined the offer. The offer for refund is/has been rescinded.Customer Answer
Date: 01/14/2023
Complaint: 18708221
I am rejecting this response because:Stephen Hachey called me on Jan 9., but not to discuss the details of my complaint. He only offered the $600 mentioned as, following the 5 minutes he spent looking at my complaint, saw what was the most obvious error made by his team. This firm has completely failed to address any of the errors they have made and threw together a final bill that was full of errors. Note their response has not made any attempt to address the details in any way.
1. The refiling on 10/25 should not be billed to us as this was an error by the firm, that is completely independent on our part.
2. The reviewing of the case file on 11/22 should not be billed to us as this was due to turnover at the firm from switching from one attorney to another, that is completely independent on our part.
3. The preparation for the hearing has been billed twice on 11/22 and 11/23.
4. The drafting of the settlement and emailing to the defendant has been billed twice on 11/23 and 11/30. There was an error made by the attorney **** ******************* in emailing the defendant since he failed to enter the correct email address. Further, we should have been advised not to accept any settlement as the attorney should have known the related costs to the client since the costs offset the prorated December rent.
5. Since we emailed the final notice on December 2 that the defendant paid the prorated rent, all services performed after that date were not requested (which were not stated to have started until after the bills were questioned) and added in only to produce the false final bill.
We will continue to pursue the full damages to the full extent of the law.
Sincerely,
***********************Business Response
Date: 01/19/2023
The consumer has filed a complaint with the Florida Bar. Therefore, I will not be providing any further response to the BBB complaint. Once the complaint is dismissed by the Florida Bar, I will forward the dismissal to the BBB.
Customer Answer
Date: 01/20/2023
Complaint: 18708221
I am rejecting this response because:This firm has repeatedly failed to address any of the issues that were brought to their attention. From the bottom to the top, they have all had multiple opportunities and more than ample time to address them amicably, but have consistently demonstrated the utter lack of any aspect of a well-run business.
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