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Business Profile

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Exclusive Gadget Warehouse Directs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was offered a free gorilla cart which indicated only billed for shipping. Then was billed 2 charges i called the # provided by my bank was advised i signed up for a subscription. They would cancel it but no credit. Billed me a ttl *****. After I advised I'm would dispute with my bank they advised 50% credit in 3 business days.

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business tried to take $19.47 fro. My ***** Fargo debit card. My card was Locked. I never made transactions with this company. My bank notified the denied transaction. A d sent me an email.

  • Initial Complaint

    Date:01/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I responded to an online promotion to purchase a vacuum cleaner for $5.80 on March 6th. I immediately canceled the order and received a confirmation of my cancelation. Beginning March 19, 2023 my account was charged $39.93 for a subscription to Optima Solutions which I did not sign up for. When I contacted the company, they informed me that when I made the vacuum purchase I automatically signed up for a subscription to fitness app. I received a welcome email from Elite Force Fitness App, which I ignored because I did not sign up for any app, nor was there any information in the email indicating that this was tied to a purchase I made. I was not provided any information about this subscription and my account has subsequently been charged monthly a total of $362.22. When I spoke to the representative I requested immediate cancelation of this subscription, which they claimed they processed. They obviously did not. They refuse to provide any written confirmation that I signed up for this subscription or of cancelation, but as of 12/30/2023 they assure me that my subscription has been canceled. The subscription was not stopped, rather I blocked my account so they were unable to process any further payments. They refuse to refund the money they've collected. I've never been provided any access information for a fitness app. The charges show up on my account as ******************** at XXXXX E Drive, VA which is a residential address. This is a scam. I have since blocked my account, but I would like to recover what they have taken from me. The also operate under Welcoming December, Vividlabspho and Victory Photography.

Exclusive Gadget Warehouse Directs is NOT a BBB Accredited Business.

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