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Business Profile

Spa

Allegra Spa Cafe Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During my interactions with this facility, I encountered numerous violations of medical standards and ethical practices. These include:HIPAA Violations: The staff, particularly Ms. ******* ********, has repeatedly disclosed confidential medical information about patients to others without consent.Unsterile Practices: The facility has engaged in unsanitary practices, such as providing patients with pre-drawn syringes for home use, posing a significant risk of infection.Falsification of Medical Records and Appointments: Staff members have manipulated appointment schedules and medical records, potentially leading to patient neglect and inaccurate treatment.Questionable Distribution of Controlled Substances: There is evidence suggesting the distribution of phentermine without proper prescriptions and medical oversight.Operating Without a License: Public records indicate that ********************************************* Spa is currently operating without a valid business license, the application is still in progress.Lack of Medical Oversight: The facility has refused to provide information about the medical provider responsible for overseeing patient care, raising serious concerns about accountability.Inadequate Emergency Preparedness: The facility lacks the necessary emergency supplies and protocols to respond to potential adverse reactions to medications.Nurse ******** specifically told a story to multiple patients about a patient at their facility that had a bad reaction, there was no liquid ******** or ****** available so she had to crush up ******** from her purse and rub it into the patient's mouth.These practices compromise patient safety and violate numerous medical regulations. When a refund was requested for unrendered services the owner continued to ignore phone calls, messages and has yet to return my calls. The manager offered to exchange medications in lieu of a monetary refund- as a consumer I would not be comfortable receiving any treatment from this facility.

    Business Response

    Date: 02/19/2025

    Attached is our detailed response addressing the concerns raised in the claim. We have provided clarifications and supporting information to ensure transparency and accuracy regarding our practices. Please review the document for a full explanation of each allegation. We remain open to further discussion if needed.

    Customer Answer

    Date: 02/20/2025

     
    Complaint: 22785942

    I am rejecting this response because the comapny has made no efforts to resolve the issue. I have attempted to reach the owner multiple times with no avail. I have thousands of dollars tied up with this company in which I expereinced and witnessed medical negligence on multiple occassions. I have requested my medical records and they will not provide them. A business that offers medical services should be required to respond to their patients. 

    Sincerely,

    ******** Frankenstein

Allegra Spa Cafe Inc. is NOT a BBB Accredited Business.

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