Complaints
This profile includes complaints for Community Credit Union of Florida's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/27/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a payment on my credit card on 1-14 and on 1-25 my statement was issued they have not processed the payment and have charged me Interest on the account when I had paid it in full on 1/14. On 1/27 my credit score went down due to them not reporting properly. This is unacceptable and is banking fraudBusiness Response
Date: 02/06/2025
Community Credit Union of Florida is not able to provide comment about specific members or accounts to outside entities for privacy and security reasons. We have reached out directly to the complainant to come to a satisfactory resolution.Customer Answer
Date: 02/16/2025
They have finally processed the payment but missed the day that they reported to the credit union so now I am waiting on my credit report to be updated.Initial Complaint
Date:12/13/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I opened my checking account, I used promo code MK-100. This entitled me to a $100 bonus to be deposited after I: (1) used my debit card 20 times, (2) downloaded the app, (3) signed up for online banking, and (4) held the account in good standing for 90 days. I have done all of this, yet the credit union did not credit me the $100. I contacted them. After waiting 2 days for a response, they said they were sending the issue to "systems" and it would be resolved in 48 hours. It's been a week now, and I have contacted them 3 more times and they are no longer responding. I'm entitled to the $100 bonus.Initial Complaint
Date:08/30/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So the *** machine froze took my money and never deposited it to my account. I do not have account with this bank so they basically told me to kick rocks even though their machine is the one that took my money. Through Navy Federal, who is supposed to have a deal with this bank to allow customers to make deposits ********************** is basically saying its not their problem or refusing to count the machine and give me my money. They are going to me late fees from my landlord, as I will not be able to pay my rent on time, I deposited cash no check needed to be cleared. It was strictly an issue with the machine that they are unwilling to. , I deposited cash no check needed to be cleared. It was strictly an issue with the machine that they are unwilling to make right and the only recommendation I got was to open an account with them which I wouldnt do in 1 million years. The only solution that community educators offered was to open a bank account with them, which I wouldnt do in 1 million years so now it feels like Im being scammed into joining their bank or theyre gonna keep my money. I am now faced With a financial decision of do I pay partial rent and pray that my landlord charge me a fee or do I buy food for my kids during this three day weekend? I have filed a claim with my bank, which Im being told can take 10 to 45 business days. I cannot wait that long my bills cannot wait that long. This is their issue, not mine, and somehow me and my family are going to be punished for it. I demand to get my money back immediately.Business Response
Date: 09/18/2024
Community Credit Union does not provide specific details regarding financial matters due to confidentiality. Management has reached out to the complainant to gather more information and to see how we can help with a resolution.Initial Complaint
Date:08/24/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid my mortgage payment online via *** authorization for my 08/01/2024 payment. This was done on 07/28. The payment did not go through. I called customer service several days later, they said they didn't see the payment and told me to email the confirmation. I did that and received no reply. I replied to the email a few days later and was told I couldn't communicate via email and needed to call. I called again and still received no answer so I repeated the *** process on 08/08. In the meantime, someone from ************* called me and said a batch of payments were not processed in their system and he would call me back when he saw my 2nd payment process. He said he would back date the payment to the original date of 07/28. I received no call back and the 2nd payment didn't go through 4 days later. I called this person back and left a message asking for an explanation. I received no call back so I went to one of the branches. They said they didn't see my payment and only offered to open a help desk case. I heard nothing back so I called on 08/19 to try to pay by phone. They said that would be a fee so I went to another branch. I made the payment there and did get a helpful person there who followed up with the person that was supposed to call me back. He said that my account was locked after the 1st problem with my *** but now it should be fine. He said to ignore the late payment notice in the mail. Looking at my statement now, payment was not back dated and late fee was taken out of the additional money I paid toward my principal. I want that late fee reversed and that money back to my principal and the payment back dated as I was promised plus any interest I may have paid on that amount. Plus if I paid any interest on the 3 week delay of what my lower balance would have been.Business Response
Date: 08/30/2024
Community Credit Union of Florida is not able to provide comment about specific members or accounts to outside entities for privacy and security reasons. We have reached out directly to the complainant to come to a satisfactory resolution.Customer Answer
Date: 08/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:05/15/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good morning ********************,My wife and I have been members of CCU of Florida for over 20 years. My wife and I joined the Credit Union because of my wife's relationship with Mr. ********************** President/CEO and their affiliation with the ************************** of ************** Florida. I have been a part of the Brevard ********************* since 1976, having been owner of several successful businesses, including a ******************* in *********** and liquor store/entertainment venue and numerous other ******************** in the County. I also brought numerous friends and businesses to the Credit Union over the years.Our relationship with the Credit Union remained even after ****************** retirement. Please review our history with your Credit Union and you will see that we have been very loyal to you for over 20 years. Now I will explain to you why I am contacting you.On December 12, 2023, we lost our daughter to cancer after a 2 year struggle. The most devastating loss that anyone could ever go through. Since our daughter lived in *******, we have to relocate to care for our Grandson and new **************. This decision was also very difficult to make since we have lived in this area since 1976.In order for this move to happen we unfortunately had to make monetary decisions that we were not expecting to. We had to cash in 2 CD's early that we had with your Credit Union in order to make this transition happen. We made an appointment with the Rockledge Branch on Friday May 3rd, 2024 to discuss this matter. After meeting the Associate at your Credit Union and sharing our story, and reasons for our decision, we were hoping that we would be shown some compassion as to our hardship. We knew that we would probably incur some sort of penalty for early withdrawal, but were shocked as to what we were told. We were penalized a total of $14,330.79 for early withdrawal on our 2 CD's. Zero compassion was shown to us by either of the Associates, even after again explaining to them why we HAD to do this. Both my wife and I were devastated with the news because that is money we couldn't lose at this stage of our lives. We were faced with a decision that we did not want to make considering the over $14,000 loss that was staring at us. We decided to close ALL of our accounts that day and left the Credit Union with a feeling of TOTAL disregard to our situation.After reading a *************** article to the Associates concerning early withdrawal penalties to them, we were once again told that there was nothing they could do. The Forbes Article states, and I quote, " The worst thing a Bank can do to a loyal customer is to say NO, especially in a Hardship situation", as ours truly is.We are asking you to review this matter and help us achieve an amicable solution, considering the circumstances. We just cannot absorb this penalty at this time due to our circumstances and the reasons we HAD to make this decision.I can be reached by telephone if you would like to talk. or by return e-mail. We patiently await your decision. Thank you for your time.Regards,***** and ******************************* ************Business Response
Date: 05/22/2024
Thank you for making us aware of this complaint. Due to confidentiality, we will respond directly to the complainant.Customer Answer
Date: 05/23/2024
Complaint: 21715814
I am rejecting this response because: I sent 2 e-mails to this Business concerning our hardship issue and our loyalty to this Institution and have yet to receive a response, not even an acknowledgement of the 2 e-mails that were sent. The dollar amount in question is also wrong in the original complaint. The dollar amount in question is $14,000+ that we incurred. Community Credit Union is now telling you and me, due to customer confidentiality, that they will correspond to me directly. This has NOT happened to this date. NO communication has been received and why should my wife and I now believe that we will receive correspondence from them to try to resolve this matter. We will wait an appropriate time before taking further action.
Sincerely,
*************************Business Response
Date: 06/04/2024
******************,
*****************************, Chief Experience Officer, left a phone message for you on May 30, 2024, at 3:45p.m. and is looking to resolve this with you immediately. Please contact her directly at ************ or myself at ************.
Sincerely, ***********************
Customer Answer
Date: 06/14/2024
This complaint has been resolved with the Business in question to my COMPLETE satisfaction. Thank you for your help in this matter.
Regards,
*************************
Community Credit Union of Florida is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.