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Business Profile

Lawn and Garden

Rockledge Mower and Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 12/21/23 Amount Paid $120 Dear Better Business Bureau,I hope this message finds you well. My name is [Your Name], and I am writing to file a formal complaint regarding a deeply concerning customer experience I recently encountered with [Company Name].During a recent interaction with [Company Name], specifically at the Rockledge Mower and Service location, I experienced unprecedented levels of rudeness, condescension, and what appeared to be discriminatory behavior from the owner. This encounter has left me deeply disappointed and concerned about the business practices associated with [Company Name].I believe in the importance of consumer protection and the values upheld by the Better Business Bureau. As such, I am reaching out to report this incident and seek your assistance in investigating the matter. I believe that such behavior contradicts the principles of fair and ethical business practices.To provide you with more context and details about the incident, I have attached supporting documentation and evidence to this email. I am hopeful that the Better Business Bureau can intervene, investigate, and take appropriate actions to address these concerns.I appreciate your commitment to ensuring fair and honest business practices. I trust that the Better Business Bureau will thoroughly investigate this matter and work towards a resolution that upholds the standards of excellence expected from businesses within your jurisdiction.Thank you for your attention to this complaint. I look forward to your prompt response and resolution.

    Business Response

    Date: 01/10/2024

    ID: ********

    Business Response

    Date: 01/17/2024

    ROCKLEDGE MOWER & SERVICE
    1920 *******************.,  ROCKLEDGE,  *******  32955                                                                        ************      ************                ************ (F)         *******************************************************





    January 10, 2024

    Better Business Bureau
    Serving ***************
    **************************************************************************
    ************

    Re: ID: ********

    To Whom This May ******************* tried to explain to this customer how we operate and conduct our business, but he does not like our answer and does not want to listen. Every piece of ************* Equipment that comes through our doors will pay a deposit of sixty dollars to be applied to the work performed. The work we performed on his equipment was diagnosing an electrical issue which required one hour of time to test the following: Key Switch, Voltage Regulator,Wire Harness, Solenoid and Starter and the uniqueness of his equipment style had to be performed outside our shop. The amount of time performed to diagnose his electrical problem was one hour. Our shop rate is ****** per hour.

    This customer had to be removed from our place of business by the authorities for his unruly and aggressive behavior.


    Respectfully,


    *****************
    President

Rockledge Mower and Service is NOT a BBB Accredited Business.

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