Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023, I took my dog to the salon and before I took him I was quoted $65-$75 for a full groom. . When I went to pick my dog up I was charged $120 and told that they had to do a lot of extra things which I never asked for and I did let her know that at the time. The groom that I received was nothing like I have ever had before, my dog didn’t smell very well after a few days and the owner actually blamed me for having a massive dog, and living in Florida. Just treated me unfairly. My dog is in very good condition and gets groomed every month and the owner told me that he hadn’t been groomed in a very long time which was very untrue. I didn’t like the way I was treated or spoken to, and didn’t like the fact that I was charged what a Master Groomer would charge for a subpar Groom. The first picture is what he looks like after groom,and the last pic is what he normally looks like after a groom. His white fur was not white at all.

  Business Response

  Date: 05/02/2023

  I just tried to call this lady to address this issue once again. She refused to talk to me and hung up. She is not being honest about the situation and waited almost 2.5 weeks to complain. We never quoted 65$ for an XXL dog. MASTER GROOMER would have charged $200 for your ST. BERNARD. Those breeds do not fair well in Florida due to massive undercoat build-up. We properly groomed this dog following all standard grooming and safety procedures. We also have pictures that I will be posting showing the dog and how clean it was. We will always fix or re-due services if necessary. She waited weeks and never came to me with her concerns she went straight to leaving bad reviews. My family owned this same breed and it's not a dog that stays clean for long due to drool, undercoat. The dog had an undercoat that was not maintained as there was mass amounts of hair coming off. She has also complained about other salons, a vet clinic and many other small businesses. I feel this is unfair and unwarranted.

  Customer Answer

  Date: 05/06/2023

  
  Complaint: ********
  I am rejecting this response because:
  Again, this business owner called me, and was rude, so I hung up on her. That is why I took it up with the the BBB , She is just a terrible businesswoman, and she offered no resolution the first time I tried talking to her, then she calls me and says this has never happened to her before and was asking me what this was all about, as though she didn’t know. She knew enough, to respond in a rude response of my review.  She wasn’t calling to offer a resolution , it felt like a call to be demeaning to me and my dog again, and I wasn’t letting her do that to us again.. She was upset that I called the BBB, and her responses to both of my complaints have been very untrue. She is not telling the truth. She never quoted me 120$. Never!!! Ever!!! 
  Sincerely,
  
  ***** *********