Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent Assistance Needed Unresolved Refund Issue Dear [Attorneys Name],I hope youre doing well. I am seeking legal advice regarding a refund issue that has been unresolved for well over a year despite repeated follow-ups and assurances from the school.On November 6, 2023, I made a payment of $450 ($400 for a transcript and $50 for expedited processing) using my **************** card. However, I immediately realized that I had used the wrong credit card and contacted the school to cancel the transaction. Ms. ***** assured me that the transaction would be canceled, yet the payment was still processed. She then stated that a refund would be issued within 710 business days, but I never received it.Over the next several months, I made countless attempts to obtain my refund, including disputing the charge with my bank, but the dispute was reversed for reasons unknown to me.On June 22, 2024, Ms. ******** ***** from **************** emailed me, stating that she could process the refund but needed to contact the schools credit card processing company on June 24, 2024. However, I did not hear back from her until nearly two months later, on August 16, 2024, when she informed me that she had contacted ************* and was in the process of obtaining a refund extension. She assured me that the refund would be processed within a few business days, but it never was.On January 3, 2025, I called and spoke with Ms. ***** again. I explained that Ms. ***** had previously told me the refund had been processed, but to date, I had not received any funds. Ms. ***** assured me that she would look into it and call me right back, but I never received a follow-up ******* this point, it has been nearly 16 months since the original transaction, and despite repeated assurances, I have yet to receive my refund. I would appreciate your legal guidance on how to proceed. Please let me know if you are available for a consultation to discuss my options.

  Business Response

  Date: 03/30/2025

  Eipcs

  Has put in a refund several times and her bank had rejected it each time. We need to know why. She is fully aware if this situation and failed to add that to her complaint. All we need is a response. It is our policy to refund her back on to her card. 

  Please let us know your response as we will be patiently waiting.  It is that simple.

  Eipcs team member ,

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint: Refund Dispute with Educators ****To Whom It May ********* am writing to file a formal complaint against Educators **** regarding a refund dispute. On November 7, 2024, I submitted a request for a transcript transfer in the amount of $400.00 to Educators ****, along with an expedited processing fee of $50.00. Unfortunately, I mistakenly used the wrong credit card for the payment.Upon realizing my error, I promptly contacted Educators **** and was instructed by Ms. ***** to submit an email requesting a refund. Despite following the necessary steps, I did not receive the refund within the specified timeframe. After multiple follow-*** with Ms. ****** I was assured that the refund request had been processed and would take 7-10 business days to reflect in my account.However, the refund never materialized, prompting me to dispute the transaction with my bank. To my dismay, on January 19, 2024, the payment was reversed back to Educators **** by the bank, stating that no wrongdoing was found and services were rendered. This decision is baffling to me as I have not received any services or products from Educators ****Furthermore, in subsequent conversations with Ms. ****** she confirmed that Educators **** did not contest the dispute. This discrepancy has left me frustrated and disillusioned with the company's handling of my refund request.Adding to my frustration, on April 23, 2024, I spoke with Ms. ***** again regarding the refund. This time around, she exclaimed that a check would be mailed out, as I provided my home mailing address. Despite her assurances, I have not heard from her as she always stated that she would call back and never do, nor have I received a check in the mail.I firmly believe I am entitled to a refund, as no services have been rendered to me by Educators **** Despite my efforts to resolve this matter directly with the company, I have received unsatisfactory responses and a lack of accountability.

  Business Response

  Date: 07/02/2024

  First and foremost we are sorry for the inconvenience. But, The money way refunded EMMEDIATELY. but for some reason the bank sent it back to **. She is aware of this. She also disputed the charges and the bank did the same thing to her. We are now working on alternatives to get this money to her which is a process. We appreciate her patience in this matter but we will get her money back to her.

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told my diploma was accepted at any institution and college. Needless to say this diploma is not accredited. EIPCS refuses to return the $300 I spent and invested into this non accredited diploma.
  

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/07/15) */
  Sorry you are having issues enrolling in your school of choice. Unfortunately, no college or school (private or public) is required to accept any student from any high school, it is at the discretion of the school. Since there are thousands of high schools out there, fixing the problem can be as simple as sending the school information aboutus. With that being said, we told this student when a college does not except a school it's not because of Accreditedtion, it may be the college just doesn't know the school. We tell students in their graduation letter "if you have an issue with a college, please contact out legal department. They can send in our accreditation information or anything they need to verify us. This student would NOT let us help her being she was so upset and impatient. Therefore EIPCS has done their due diligence in trying to help. She is more than welcome to contact our school at anytime for further assistance.