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Business Profile

Correspondence Schools

Forest Trail Academy, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against Forest Trail Academy LLC regarding a service refund issue. The service, described as deposit for tuition, was never provided as promised.On September 3rd, 2023, I initiated a written refund request via email to registrar and support desk, as per their policy, due to non-performance. Despite their 5-day grace ******* excluding weekends, there was no response. On September 5th, I contacted them by phone to reiterate my request.Their policy on refund requests is cryptic and seemingly designed to hinder the process. To compound my frustration, I contacted them today and received unhelpful customer service. Their representative was unresponsive to my plea for economic hardship relief.In response, I initiated a chargeback with my bank for $400.00 on September 5th, and they initially credited my account, but the credit was reversed on October 26th, resulting in a loss of $400.00.I demand a full refund of $400.00, which includes the initial $250.00 tuition fee. Attached are relevant documents.I kindly request your assistance in resolving this matter promptly. Your intervention is greatly appreciated.Sincerely,*************************

    Business Response

    Date: 11/12/2023

    We are in total confusion by this parent stating "Non-Performance". This family enrolled on August 31st. Classes were added on August 31st. ****** later emailed ** there was miscommunication with her family and son is already enrolled in a school by the grandparents. We issued a refund per our policy. There is no Non Performance (this is a false statement). What the issue is - is clearly stated in her email correspondence is miscommunication on her family part. This has nothing to with us. We complied with our policy and immediately issued a refund minus the $150.00 registration fee. As you see the complete string of communications via emails (vs partial) everything is documented and clearly stated. She was notified of a refund minus the $150.00 registration fee both verbally and in writing. We were unaware of any issue until now. Clearly the $400.00 she requested was reversed by the credit card company as they saw we issued  a $250.00 refund.

    We are requesting to close this case and mark *****************

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