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Business Profile

Hair Weaves

Ambitiouss Academy LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Weaves.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wig from this business on July 19th 2024. The shipping says ***** business day and processing time ***** business days. I waited until September 16th 2024 to contact the business because I still hadnt received the merchandise which I sent a email and they replied with your wig is scheduled to be sent this week. Today is 10/5 and it still has not been shipped. I reached through email on 10/3 and no response. This is also the second time this business has done this to me and it will be my last time of me ordering ANYTHING! I would to get my money back or receive the merchandise. Now after I did a dispute that got denied they are saying they will send it this week. Which they said they were sending it the week of 9/16

    Business Response

    Date: 10/10/2024

    Hello! I apologize for the inconvenience. Weve been experiencing issues with receiving our last shipment of the $100 units, which is why we are no longer offering them. Weve gone ahead and issued a refund for your order. 

    If youd like, we can still ship out the unit to you free of charge as a gesture of goodwill for the inconvenience.

  • Initial Complaint

    Date:08/14/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 21st, 2024 I placed an order through Irreplicablee Units on Instagram @shopirreplicablee for a 22/24 inch Deep wave Unit. I ordered it for a wedding in July and given the ***** business days plus ***** processing time it shouldve arrived in time or so I thought. *********** constantly responded to my emails saying I wasnt outside of the timeframe then on June 27th my order was placed in pre-shipment and I then emailed the company again on July 16th where they told me they needed more time to ship the item it is now August 13th and I still have not received my item it is still in pre-shipment and when threatened with the BBB *********** stopped communicating. I would like my money back and to let people know that she and her products are not real

    Business Response

    Date: 08/14/2024

    Unfortunately, we recently encountered an unexpected issue with our previous payment processor, which has temporarily affected our ability to fulfill shipments due to opening a new website and having too many orders within a short time span , while not having a long enough history with the processor . They have closed our account and requested a 90-day waiting period before we can access the funds from customer transactions. This has led to delays in shipping your units.



    I want to be as transparent as possible , as I genuinely appreciate your support and regret the delays in this process. To ensure that each concern is properly addressed, I have decided to take the time to handle each issue personally. Your refund have been initiated. 

    Customer Answer

    Date: 08/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Customer Answer

    Date: 08/31/2024

    I still have not received the alleged refund from the merchant. 

    Business Response

    Date: 09/04/2024

    Hello , This is Ambitiouss 

     

    My assistant was the one you were in contact with, and Ive recently reviewed the email correspondence and definitely agree that the issue was not handled properly.

    I received an email today from Square indicating that the refund could not be processed but was not provided the exact reason .

    Please reach out to me directly via email so we can resolve this matter as soon as possible.
    Thank you.

    *************************** 

    Customer Answer

    Date: 09/04/2024

     
    Complaint: 22134137

    I am rejecting this response because: it has been 3 weeks and they failed to communicate that the payment could not be refunded or that there were any issues. The payment was made through a third party Klarna so there should have been no issues or the company could have been contacted directly. I would just like the refund processed. 

    Sincerely,

    *************************

    Business Response

    Date: 09/05/2024

    Im not sure if our previous email was clear, but we are trying to issue you a refund. We kindly ask that you email us directly or provide alternative payment options so we can process the refund.

    The Better Business Bureau (BBB) will not issue a refund or assist with this matter, as their focus is primarily on reviews. We are committed to resolving this situation as quickly as possible but if we dont receive the required information to settle this matter , we will proceed with sending the unit out as scheduled. 


    Customer Answer

    Date: 09/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I will reach out however ****** has reached out and said they got no response the payment must be refunded to them which can then be refunded to me. 

    Sincerely,

    *************************

    Customer Answer

    Date: 01/22/2025

    She said that the refund failed and she was trying to process it another way but I never heard anything

    Business Response

    Date: 01/25/2025


    In September, we submitted a manual refund through Square . Due to  not receiving any response to our email at that time, we assumed the refund was successfully processed.
    If  in fact , you have not received the refund, could you please provide any proof of a non-reversal payment through Klarna and/or Square? If needed, we are willing to resolve this matter outside of both parties. We can either send you two units or issue a direct refund via Apple Pay, *****, or ****** to ensure you receive it promptly to discontinue prolonging this process. 

    Customer Answer

    Date: 01/27/2025

     
    Complaint: 22134137

    I am rejecting this response because:
    They said a refund was not received 
    Sincerely,

    ******* *****

Ambitiouss Academy LLC is NOT a BBB Accredited Business.

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