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Business Profile

Online Retailer

T & M Distribution, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for T & M Distribution, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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T & M Distribution, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 21237326

      I am rejecting this response because:

      Good Morning,
             Upon filing my complaint I understood the BBB as wanting the invoice for my order (*****) which I sent. Nevertheless,the Items in question are the ************** ****175-30** Magnum Panel Dual Enclosure @ a cost of $2,138.21 and also the ************** ***** **** Plate Double @ a cost of $172.39. Total cost of $2,310.60.
             The problems I reported with the **** panel (** panel) are due to the fact that it was manufactured with errors in it that keep breakers from sitting correctly when fully assembled.
            *******D back plate is bowed out of flat 7/16 inch. This plate is made using 16 gauge steel which is ****** or approximately 1/16 thick. I can understand and would except a manufactured ***D that is bowed a 1/8 but 7/16 I would think is way outside manufacturing requirements.
            I paid for these parts believing and trusting Inverter supply to send me good parts. As far as making adjustments to the cabinet I do understand that you can adjust breaker positions side to side and such, but there isnt any adjustment built into these panels for up or down adjustment which is what is need. There is also difference between adjusting and repairing a panel, and one that was supposed to be new and correct.
           The Magnum technician, ***************************** I have spoken with on these matters, the problem I have is when I fill out a warrantee RMA they also require my credit card information. I have no problem dealing with ***** as he understands what is going on here with the items in question. BUT, I do have a problem paying for shipping and parts as all these items should have come to me in new condition and correct from Inverter Supply, and they should be responsible for shipping and parts if needed.
           I hope to see a fair and responsible resolution in this matter.

      Sincerely,
      ***********************
      *******************
      ************

      hese parts were damage when sitting in their warehouse and they got sent to me. (I have pictures upon Request)

      Business Response

      Date: 02/06/2024

      Good Afternoon,


      We dispatched ******************' order (number 81658-2)from one of our fulfillment centers on January 4th, ****. It was successfully delivered to ****************** via *** tracking number 1ZX0585V4297635783 on January 8th, ****. These units are part of a larger order comprising approximately 19 models totaling around 62 pieces. The value of the two pieces in question amounts to $2,025.00, which differs significantly from the disputed amount of $11,236.76.
      ****************** first reached out to us regarding the cabinet issue on January 25th, ****. He reported an assembly problem with the **** panel, noting a bowed support bracket and misaligned breakers, along with a warped backplate. As we are a distributor and do not assemble these cabinets ourselves, I promptly contacted our supplier to address the issue. After consulting with the manufacturer, they provided guidance on potential adjustments to rectify the reported spacing issues with the breakers.
      Despite forwarding this information to ******************,he expressed dissatisfaction, insisting that he should not be required to make any adjustments. Following further escalation, our supplier directed me to contact the manufacturer's warranty department directly, which I did.Remarkably, the Magnum technician, ******, who had already been assisting the customer with an issue for the same cabinet since January 16th, ****, was already familiar with ******************' case. ****** agreed to update the warranty to encompass the additional reported issues with the cabinet, and both ***************** and I were provided with an updated warranty ticket on February 1st,****.
      It's important to note that ****************** agreed to our terms and conditions, including those pertaining to defective products, at the time of checkout. Per our policy, products are warranted for 15 days from the date of purchase, after which any issues are typically handled directly by the manufacturer under their warranty terms. We're committed to resolving this matter promptly, but please understand that the warranty process *** entail some delay.
      Despite our efforts to address ***************************, he has chosen to escalate the matter to the Better Business Bureau.It's worth noting that ****************** contacted the manufacturer 9 days after receiving the items and waited a total of 18 days before informing us of any issues which fall outside the 15-day window stipulated in our terms and conditions.
      We genuinely appreciate ******************' patience and understanding throughout our interactions. Rest assured; we are diligently working to expedite the resolution process with the manufacturer.


      Sincerely,


      ********************
      Customer Service/Returns Dept.
      **********************
      Tel:  **********************
      Direct ************
      *******************************************
      www.invertersupply.com

      Customer Answer

      Date: 02/08/2024

       
      Complaint: 21237326

      I am rejecting this response because:

      I heard from ***************************** earlier today. I have since signed and returned the *** to him via e-mail. I was of the understanding with this *** form that I would be on the hook since the only place to sign on
      this *** form is in the credit card field. Will see where we go from here. Attached you will find the *** Form.

      Sincerely, ***********************

       




      ***********************

      Customer Answer

      Date: 02/08/2024

      At this point I would like to see what the warrantee ***** is going to do and if there will be any shipping charges, and if there are charges I still believe Inverter Supply should have to cover the charges. Time will tell... As I have stated before all the parts I purchased were bought as new, and I believe these parts sat in there warehouse damaged without them knowing it. (All Shipping Boxes were not damage at all) As long as they agree to cover shipping cost to remedy the problems I face with the *****30D (** Panel Breaker Issue) and the bowed back plate (BP-D) then at that point I'll be satisfied. 

      Thank You, ***********************

      Business Response

      Date: 02/08/2024

      Good Afternoon, 

      I am not familiar with the warranty process for Magnum so I reached out to them asking for an explanation on why they would need to collect credit card information from ****************** and just received the following response back from Magnum regarding my inquiry. 

      Response from Magnum below:

      "Hello ********,

      We are not asking **** for credit card details. I have been trying to collect only a signature on our RMA form for over a week now, but **** is not cooperating.Our RMA form has a field for credit card details, but I specifically stated to leave that information empty and just add a signature. I will reach out to **** again."

      Please let me know if you have any additional questions and I will be happy to address them. 

      -********************

      Business Response

      Date: 02/09/2024

      Thank you!! We will keep you informed as we receive updates from Magnum during the warranty process. If you have any further questions or concerns, feel free to reach out, and we'll gladly assist you.

      -******************** 

    T & M Distribution, LLC is NOT a BBB Accredited Business.

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