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Business Profile

Security Guards

United K-9 Special Patrol
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in a community guarded by this company. Their guards consistently let people into the community without notifying the residents. Only if someone is on a list, are they supposed to let someone in without calling, but this happens very frequently. I work for a law enforcement agency and live in a gated community due to the extra protection it provides, yet I do not at all feel protected by this company. I have the personal cellphone of the owner, *******************, and have spoken with her dozens of times regarding the negligence and lies told from the security officers she hires. Despite the numerous complaints, we continue to have this problem. They are not holding their employees accountable for the safety of the residents in the communities they work for. I do not want to wait until something terrible happens for this to be addressed. I would rather be proactive than reactive, but nothing works.

    Business Response

    Date: 04/18/2023

    Dear ***************************, I've had a chance to review your complaint, and I'd like to apologize for your issues. Thank you for taking the time to share that with me so I can make it right. We have talked with the guards and they are going to make sure these issues never happen again. We have not had any other complaints from the community since we have changed out some of the staff. We strive to make things better and you can feel free to call me anytime. We have been working on this site for over 9 years and have worked closely with Management and the Board Members to keep your Home safe.

United K-9 Special Patrol is BBB Accredited.

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