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Business Profile

Vertical Blinds

Camacho Verticals LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 19, 2023, I purchased vertical blind in the amount of $1800.00. Due to upcoming home renovations February 2023 & March 2023 it was agreed by both ******************************* Blinds that installation would occur after completion of renovations to my home. At this time, I Zelle Camacho Verticals $900.00 as he requested.I received a call from Camacho Verticals requesting to drop off the blinds orders to my home. Again, it was agreed that installation would be done after renovation. Upon delivery of the blinds, on February 2, 2023, the remaining balance of $900.00 was paid. (Check # ***)On March 25th,, verticals were installed. At the time of the installation both my ************ were present. Upon my arrival from work that evening, I noticed that there were issues with verticals. The verticals in my mothers room were extremely short, as well as in other rooms through-out my home. I contacted Camacho Vertical on 03/31/23 leaving a lengthy voice message, as well as a text requesting, he contacts me. I spoke with Camacho Verticals and as per our conversation he agreed to re-cut the verticals but as of todays date it has not been done.Camacho Verticals agreed to come out the morning of April 10, 2023. I took the day off to be available for them, yet they did not arrive as scheduled. Between 04/10/23 & 05/21/23 numerous phone *************** have not been returned.I reached out to them once again on Monday May 22, 2023, by text. I informed them that I would be available on 05/25/2023 between from 1pm & 2:30pm. Response Yes. NO SHOW! This has been an on-going issue since March 31,23, I have lost time/pay from work to resolve it to no avail.Camacho Verticals was highly recommended by my sister as well as a co-worker and I regret doing business with them.I want this issue resolved to accommodate my schedule as well as compensation for my lost time.DOUCMENTATION AVAILABLE UPON REQUEST.

    Business Response

    Date: 09/05/2023

    ****** Camacho

    We already attended to this clients needs and satisfied her complaint. She was happy with the results at the end. I apologize for not replying to the complaint online,  I contacted the client directly and took care of issue.

Camacho Verticals LLC is BBB Accredited.

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