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Business Profile

Web Design

Intermaple Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This people are stealing from people Intermaple is the owner of the app Where you can send them your **** gift card with balance and they credit you They wont give me my money and cant contact them unless gmail and they wont even reply they do this to everyone trying to steal people money after making profit this is very bad

    Business Response

    Date: 05/13/2024

    Hello!

    This customer is a user of our Gift Card Merge app and still has $611.15 as a balance in the app.

    We have been victims of fraud on our Gift Card Merge app where we only accept gift cards. We have returned all transactions that we have detected as fraudulent.

    This specific user has used cards that are not gift cards:

    **** **** **** 3718 MasterCard
    **** **** **** 5372 MasterCard
    **** **** **** **** 4400
    **** **** **** **** 6964
    **** **** **** 6616 MasterCard
    **** **** **** **** 3175
    **** **** **** **** 8425

    We attached to this message additional information about the user's account and the transactions. A transaction of $94.30 was made to the user's bank (Route *********, Account #************* on 2024-03-19 01:02:14 before the system detected the suspicious activity.

    We have explained to the user by email:

    Hello ******,

    We have been victims of scammers using our application. We are in the process of investigating all transactions made within the application. This process may take a while. When this is done, the verified balance will be sent.

     We ask that you be patient during this time.

     Sincerely,

     *****************************

     

    Customer Answer

    Date: 05/13/2024

    Please they just refunded the money so *** moved the money to my bank I hope they credit me 

     

    and when I tried my credit card and debit when it didnt work I used my gift cards and they only removed money from my gift cards I will be sending screenshots about it all please tell them Ive sent the money to the account they sent $94 then so they should credit me or refund my gifts cards back 

    Customer Answer

    Date: 05/13/2024

    Check this screenshot from them they said I used cards that are not gift cards please check the history the cards they removed money from is not on the list they sent that is not gift card

     

    all the money they got from me was from gift cards vanilla gift card so they should refund my cards or credit me my money Ive sent the $611 to the account they first sent money too 

    Customer Answer

    Date: 05/13/2024

    Ive moved the $611 to my account now tell them to credit it or refund back money to my cards thats all 

    they lied so they removed money from only gift cards they should refund my money or credit my bank 

    Customer Answer

    Date: 05/13/2024

     
    Complaint: 21613943

    Please they just refunded the money so Ive moved the money to my bank I hope they credit me

     

    and when I tried my credit card and debit when it didnt work I used my gift cards and they only removed money from my gift cards I will be sending screenshots about it all please tell them Ive sent the money to the account they sent $94 then so they should credit me or refund my gifts cards back


    Check this screenshot from them they said I used cards that are not gift cards please check the history the cards they removed money from is not on the list they sent that is not gift card

     

    all the money they got from me was from gift cards vanilla gift card so they should refund my cards or credit me my money Ive sent the $611 to the account they first sent money too

    Ive moved the $611 to my account now tell them to credit it or refund back money to my cards thats all

    they lied so they removed money from only gift cards they should refund my money or credit my bank



    Sincerely,

    *******************

    Customer Answer

    Date: 05/15/2024

    Please tell them to make payment since 

    April 14 till now it already 1 month please tell them I need my money for my health please tell them to credit my bank or send the money back to my cards 

    it already 1 month it very bad they should give me back my money and other people 

    check their app reviews on Apple Store and ****** they are killing people after huge fees 

     

    I need my money please 

    Business Response

    Date: 05/28/2024

    Hello,

    Through this message we are letting the user know that they should be patient in order to withdraw the funds.

     In a previous message we explained that we have been a victim of fraud and until the entire investigation is completed we will not know which payment will receive disputes. All payments that have been detected as suspected fraud were returned. Payments that receive disputes will be treated the same, but banks allow card disputes for up to 6 months.

     We send attached the account status of this user with email ****************************************.

     We have decided not to accept any more payments from any user until everything is resolved. Accounts will be safe with balances, user information is protected.

    We hope that this message clarifies the situation and helps you understand a little more about the problem we are having in our Gift Card Merge app.

    Best regards,

     *****************************

     

    Customer Answer

    Date: 05/29/2024

     
    Complaint: 21613943

    I am rejecting this response because:

    Sincerely,

    *******************

     

    April 14 till now it already 1 month please tell them I need my money for my health please tell them to credit my bank or send the money back to my cards 

     

    When are you sending my money none of my card has been disputed you will know exactly the car that was disputed so check all my cards none of them was disputed pay my money please more than 1 month now 

    Business Response

    Date: 06/22/2024

    Hello,

    This complaint has taken a long time to clear up.

    We have responded in advance that we had to stop the Gift Card Merge payments because the app was a victim of fraud.

    We have refunded more than ***** payments to cards in the last months and we are receiving hundreds of disputes since some users have used stolen cards in our system.

    We have confirmed that ************************* is a user registered in our system and has positive balance in his account of $611.15. The balance is safe with us but we can't deposit it into his account until we have completed the investigation. Remember that the user can always call the bank and dispute the payment if he has not already done so.

    As additional information: This user has used more than 30 different cards to accumulate the current balance with a lot of payment refused. We successfully sent $93.00 on ********** to account ********5643. After that we have received withdrawal requests to the following accounts ********5643, *************6838, the CashApp: $Lovedosage0115, Zelle: ********************* (different from email registered). These latest withdrawals have not been sent. The account is on hold until the investigation is completed.

    We are working very closely with Blackstome Merchant about this and other cases.

    I don't have much more to say about it. Please, be patient.

    Best regards,

    Yuniesky

    Customer Answer

    Date: 06/25/2024

     
    Complaint: 21613943

    I am rejecting this response because:

     

    you guys removed the money from my card you should return it back very easily thats all return the money to the card and if never mind I will dispute all the cards today and you most return my money you little scams you guys are craxy and a thief 

    Sincerely,

    *******************

    Customer Answer

    Date: 06/25/2024

    Please return the money to the card help tell them they should return the money since they told me to dispute now I have dispute all the vanilla cards tomorrow I will dispute the securespend please help me beg them not to decline my dispute they should return the money please begging 

    The cards I disputed the numbers ends with 

    4536 $100 

    2509 $200

    0926 $40 

    7375 $100

    Business Response

    Date: 07/20/2024

    Dear *******************,

    We have completed our investigation together with the merchant regarding all transactions under your account. Please find attached a table for your review.

    The table shows two disputes we already received and some payments. We are asking the merchant to process refunds for undisputed payments.

    Please note that the information in the table is subject to change, as new disputes may arise, and the current disputes may be resolved either in our favor or against us.

    Thank you for your understanding and cooperation.

    Best regards,

    *****************************

Intermaple Inc is NOT a BBB Accredited Business.

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