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Business Profile

Small Appliance Services

CD Appliance Repair Inc
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They replaced an ice maker on my ******* refrigerator. It broke almost There cant get a replacement and ******* doesnt have the part in stock. I am looking for some sort of refund. I have spoken numerous times with ***** regarding n ****************** with no success.

    Business Response

    Date: 07/03/2025

    **** was contacted yesterday and she agreed to remove this review due to the fact we repaired her fridge the repair lasted 6 months before ICE MAKER failure, we reassessed for free. **** to warrantey part 

    But manufacturer is currently not producing part, we cannot install a part that we don't have or the manufacturer is not currently producing.

    We also do not buy parts that are not directly sourced via manufacturer.

    She agreed to remove this review.

    Thank you

     

    CD Appliance Repair Inc.
    ***************** STE#***
    *************,*** 32080
    **********

    Customer Answer

    Date: 07/08/2025

    The complaint was t solved with cd appliances 

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 3, 2025' I paid CD Appliance (with check ****** $435.78 for service call for stove and washer -- $129 for each appliance. No repair was done on stove and water pump was ordered for washer. One week later, ***** (technician) brought "new" part which was defective. He took it back and could not get another because of shortage. Balance of $435.78 I paid was for deposit for new part which was never received and order cancelled. That deposit of (they say it's $179.33) has never been returned after many promises and several calls from me. Washing machine was replaced by me, but refund for undelivered part has never come and it is almost May. Crime against the elderly? I think this business is simply dishonest. Thanks for any help!!!

    Business Response

    Date: 05/30/2025

    How can we handle the refund matter in this situation? 

CD Appliance Repair Inc is BBB Accredited.

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