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Business Profile

Utility Billing

St Augustine City Utility Billing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:10/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January I signed to hook up to city water . The end of March my water well was damaged by the road work. St johns county hires a local company ***** * ***** that also works with city water . They told me how fast it would be to connect myself and my neighbor in the middle (** * ******) of me to city water is on the corner . I called and they removed me out of the hooked since they knew they have been exposed. They even said I could share the cost of 12k with ** * ******. I later found out the put a lien on my property. They are trying to make me bring water to they affordable living camp **** * ****** **** . The city owns the land and it's not city limits. it's st johns county . I paid the lein off but I still have no water . The city has extreme interested in my property since they are building "affordable living" next door to me . I feel they are trying to force me out with the lien and no water . I have no idea when or if I will get water . I'm next to historic Murray Middle school , 7 acre park and a st johns county fire department. Everything around me has city water. The county was trying to help me get city water since they damaged my well but now nobody has been helping me since I've found everything out . I can't get any answers on when I will get water . I have the lein paid off paperwork after calling and calling and calling . They wouldn't take it off weeks after I paid them. I have been told to contact local news with my story also. I'm not sure how to get running water in my life . This place is corrupt and all about who knows who around here. I just would like to get answers from adults or people who knows what they are doing. The city gets snappy with me and is very sloppy . The communication lacks beyond horrible. I need a miracle at this point. Thanks for listening to my water rant. Not washing my hands is starting to get to me . I don't know how much longer I have to wait til I get some water

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