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Business Profile

Credit Card Protection Services

Chilnd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Protection Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have been charging my card over and over for $***** for some services they have never even provided I'm not even sure how they got the card information but I do know this I'm trying my best to get it resolved and now that I looked on my account they also charged me two times the last month prior in December of 2023 and also charge me four times and January of **** for ***** that's alot of money I lost and I hope they will be kind enough to refund it

    Business Response

    Date: 02/01/2024

    Dear ***,

    Please be informed that we cannot locate the requested charges with the specified email address.

    Could you please provide us with the following information for further assistance:

    - The first 6 and last 4 digits of your card that was charged
    - Alternative e-mail address

    Looking forward to the requested information.

    Best regards!


  • Initial Complaint

    Date:09/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps charging my bank account. Even though I canceled my membership before the subscription was up and has sold my bank account information to another site that is charging my $37.04 a week so far. I’ve called and complained to have it shut down but it keeps happening. Please help me get them to stop stealing unauthorized money from my bank account

    Business Response

    Date: 10/05/2023

    Hello! Thank you for letting us know about this issue. According to our records, you previously called us with a request to cancel your repeat billing. My colleague offered for you to be transferred from granniestomeet.com to wantmatures.com instead of cancellation at that particular moment. According to the information we have here, you have accepted the offer. Your expiration date was provided to you and, unfortunately, no cancellation took place before the new billing date. Please, be informed that all the charges for this website were declined. We have canceled this subscription so you won't be billed again.

  • Initial Complaint

    Date:08/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a trail subscription with this company. I canceled it 2 days before I had to pay the full price. They took the money out away. I chatted with them and my card company. The money was put back and they said it was canceled. On the first of this month they took it out again. I would like to get my money back.

    Business Response

    Date: 08/18/2023

    Hello!

    While you were buying a membership at *************, there was an offer to get a free trial at ****************
    It was a special offer '2 for 1' on the same payment page. Also, there was an option to refuse this offer by unmarking it. 
    As we can see, this offer was accepted by you and you received confirmation emails from both sites to your email address. 
    According to our Terms of Use, you could cancel any of these sites anytime before the expiration date online or by giving us a call. Unfortunately, you didn't do that and the charge for the next month has been applied. 
    We apologize for any inconvenience caused.
    We have canceled your subscription. No further payments will be deducted from your account.

    Please be informed that this charge has not been accepted yet, it was pending for approval.
    As you requested, we have rejected (voided) this transaction, so the hold will be canceled as well and no money will be taken from your account.

Chilnd is NOT a BBB Accredited Business.

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