We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Email Service Providers

Cloudmagic Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Service Providers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The vendor sells an email service ****** Mail . I cancelled the service over a year ago.. They sent me a renewal notice, so I went online to verify that I canceled. But ****** mail gave me an error. I could not log into my subscription. So I went online and put a block on the credit card. I also emailed their provided help email.. They never responded. On 3/14/2024, ****** mail charged my credit card and the charge went through. Today I reinstalled the ****** mail app on my iPad to see if I could log in that way. I successfully logged in ( finally) . It now says my subscription has expired. But it charged my card for a new subscription that I did not want

  • Initial Complaint

    Date:01/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company had an app for email that I had a yearly subscription for. It was to renew this January 2024, and the app had stopped working well, so I no longer wanted it. It was expensive at ***** a year. Prior to the renewal date for the subscription, I was receiving notifications on my card that it was attempting to be charged repeatedly by this company. I tried both via the app and on a browser on the website to manage subscription, but the link they provide for that does not exist. I emailed the address on the website multiplie times stating to not charge me, I did not want to continue, I cant modify anything about my account because nothing worked. I requested to her contacted numerous times, never heard anything. I then deleted my account entirely thinking thats may remove me from the system, and when I tried to log back in to make sure it was gone, it would not let me, so I thought the deletion was complete. Since then, this scam business has charged me $50 on 2 credit cards,one that I never even used for the app before, so I am assuming I have been hacked somehow. And since I deleted my account, the email I used with it does not work because I deleted it, so I have been charged 2 times for a service I cant even access anymore. I havre proof of all correspondence and videos of me attempting to cancel subscriptions on the links that dont exist. I want my money back immediately, full refund to both cards. This is full on theft, and online research has shown me that they are doing this to thousands of people. Please help!

Cloudmagic Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.