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Business Profile

Home Theater Systems

Home Theater on Any Budget, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Theater Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business took $6500 for a job never done and we have not received any monies from 5/2023

    Business Response

    Date: 04/23/2024

    An agreement has been completed (attached). The amount specified in the created complaint has been corrected and updated in the agreement. We apologize for the delay in responding. Our business was not aware about the submitted complaint since there was an active comunication between the client (Mr. **************************** and our business directly throughout text messages mostlikely. Our business address in the BBB database was incorrect, therefore, no letters were received. We became aware due to a phone call originated from the BBB office following up on the request of a claim response, on which we then updated our mailing address. Since we were already addresing the situation directly with ****************, no expectations of a filed case existed in the BBB. The lack of reponse was caused by the circumstances already explained. Is our understanding that the BBB rating can be affected due to the time without response. We will appreciate for this claim to be updated and we hope our rating with the BBB business profile will be revised as well.

Home Theater on Any Budget, LLC is NOT a BBB Accredited Business.

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