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Business Profile

Vitamins and Supplements

Muscle Monsters LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Muscle Monster app False advertising - their app is not what they advertised. They offer a monthly plan but then force the full annual amount. They claim to have a no refund policy. I requested refund within 30 minutes of purchase and approximately 6-8x since (purchased around 5 pm on 3/6/25) and they refuse to reimburse. It's a scam.

  • Initial Complaint

    Date:11/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted a refund for $37.99. They charged me that for a year. I only wanted a month to try it out. I sent several emails asking them. They kept offering extra months of service instead of just refunding me. I have all the emails if needed.

    Business Response

    Date: 11/05/2024

    Hey *******,

    Thank you for bringing your concern to my attention. 

    I understand that you want to try the product for only a month but was charged for a year and now you want a refund. No worries, we'll certainly refund your money.

    Can you please provide us with your email address and the details of the product that you purchase? 

  • Initial Complaint

    Date:02/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been asking for the membership to be cancelled and give me a refund since 24 hours after purchasing because the product is not what I expected. I have sent 5 emails now and they always come back with the same canned response. I simply want my money back and no more charges. Which I will now have to watch for a year from now. I have received no resolution from them.

    Business Response

    Date: 02/20/2024

    Hi *******,

    Thank you for bringing your complaint to our attention. I understand that you want to cancel your membership in the program. Don't worry, we'll make sure this gets sorted.

    Can you please provide me with your email address?

    I look forward to hearing from you.

     

    Customer Answer

    Date: 02/21/2024

    Where do I type my response to them?  i.e., my email address albeit I responded via email (see below) with a screenshot of what I was seeing in the app on my phone (which I have also attached here).

     

    ***************************;<*******************> 6:26?AM (8 hours ago)
    to Muscle

    That is the only email.  This email receives email from you daily.   name is *****************************, **********************.  I've attached a screenshot of what i see in the app.  
    One attachment Scanned by Gmail










    Customer Answer

    Date: 02/22/2024

     
    Complaint: 21287969

    I am rejecting this response because:  

     

    Where do I type my response to them?  i.e., my email address albeit I responded via email (see below) with a screenshot of what I was seeing in the app on my phone (which I have also attached here).

    ***************************;<*******************> 6:26?AM (8 hours ago)

    to Muscle

    That is the only email.  This email receives email from you daily.   name is *****************************, **********************.  I've attached a screenshot of what i see in the app.  
    One attachment Scanned by Gmail


    Sincerely,

    *****************************

  • Initial Complaint

    Date:03/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This past Saturday, March 11, 2023, I attempted to put a stop to my automated order from Muscle Monsters of their product Pitch Black. I emailed the link provided in my order confirmation, which is something like ************************. I received a notification that the email address is not valid. Today, I went on their website and phoned the number listed: ************* I received a busy signal and after 4-5 busy's it disconnects you. I then proceeded to email them via their "Contact us" weblink only to have my email delivered back to me as undeliverable. They are fulfilling their product from a warehouse located at: **** ********** ****** ***** **** ****** ** **********. My last *** tracking number is: **** **** **** **** **** **. Please let me know what other information I may provide you with.

    Business Response

    Date: 03/16/2023

    Hi ***,

    We apologize for the inconvenience you encounter when trying to contact us. I know the frustration you must have felt when there was no one in the company you could communicate with. 

    Don't worry; we already canceled your subscription. 

    If you need further assistance, please send an email to [email protected] and one of our support agents will get back to you. 

    Thanks!

Muscle Monsters LLC is NOT a BBB Accredited Business.

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