We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawn Care

Lawn Care of Saint Johns

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Care.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up with the company December 2024 took a week to come out after reaching out twice being told a different date. Charged 202$ before service was rendered, came out did not complete the job no weed control was done. Company has not been back I have emailed and called. Now I have been charged again 202$ and no one still has been out to service my yard.

    Business Response

    Date: 01/22/2025

    That's been handled

  • Initial Complaint

    Date:05/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/26/24 I signed a proposal with Lawn Care of St. Johns for lawn maintenance services.I was charged $149.00 up front for a month. Per the proposal (attached), mowing, shrub care, and weeding of beds was to be included WEEKLY.

    On May 3rd my yard was done for the first time. I then emailed asking if going forward they could do straighter bed lines and weed the beds. His response on May 3rd was: Yes I will put it in the notes.  

    My yard was done for a second time on May 14th and although given the opportunity to correct themselves, this service was worse than the first time. I sent an email on May 14th with 5 pictures of the problems asking to cancel my service and asking for a refund of half the $149 payment already made for this month. On May 17th he responded: We don't pull weeds and we would like the opportunity to correct anything that you may find needs improvement. I will take this as your 30 day notice; to which I responded the same day: Please see below. It is all the communications we have had, everything is clearly documented.
    1. Your proposal clearly states “weeding will be performed on the beds.”
    2. Nowhere did I sign anything that states a 30 days cancellation notice is required.
    3. On May 3rd I emailed about the weeds, you did not respond to that email that you don’t do weeds.
    Therefore, as I said, you’ve done 2 services, exactly half of what I paid for. I do not want any further services. Please refund my card 74.50 and remove my house from your service list.
     
    On May 21st I emailed again asking for a response and refund. His response was that he wasn't sure what I was asking for a refund for. I clarified via email and have not yet received a response.

    I am asking for a refund of the two weeks remaining that services will not be provided. Half of the 149 paid, 74.50. They replied there is a 30 day notice to cancel, however that was not on the proposal and I never signed anything agreeing to that.

    Documentation attached.

    Business Response

    Date: 05/22/2024

    Full amount refunded. It actually says 60 days notice in contract. 

    Customer Answer

    Date: 05/24/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





    Regards,



    ***** *******




     

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * This complaint is being filed in fear that Lawn Care of Saint Johns will not live up to their commitment to repair damages they made to my neighbors’ fence while servicing my yard at *** ******** ******* ** ****** ** ***** 
    * This company was being paid $174.00 monthly for their recurring weekly service.

    * The company damaged my neighbor’s fence with their motorized lawn mower in August 2023. My neighbor notified me of this on 29 August 2023. (Document 1)

    * The company was notified of damages by me on 30 August 2023 to which they responded that they will, “fix it”. (Document 2)

    * After a month of no action, I put the company directly in contact with my neighbor. They told my neighbor they would fix the fence damages they made. (Document 3)

    * Months later, now 12 November (75 days), nothing has happened. I left a negative review of the company on ****** and sent a message directly to the company to try and get action on this damaged fence; as my neighbor is complaining to me. The company again said they would fix the fence (Document 4), but got hostile towards me and backtracked when they saw my two-star review (Document 5).

    * I simply want the company to repair the fence, refund the month of November 2023, and cancel my recurring service.

    Business Response

    Date: 01/08/2024

    The work was scheduled to be done. Apparently the customer wanted it done sooner so he complained. Unfortunately I was limited to the fence contractors schedule. The work has been completed and the customer has no further issues. Thank you. 

    Customer Answer

    Date: 01/12/2024

    It took the business almost 3 months to remedy the issue and only took action after I made a Social Media complaint

    Customer Answer

    Date: 01/12/2024

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Please note, the company did not take action until I filed a complaint. Before the complaint I waited 3 months. After complaint, the issue was resolved in a week.





    Regards,



    ***** ******




     

  • Initial Complaint

    Date:10/20/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see the attached that I have provided with detailed information. I am expecting a full refund for the months of 04/23 - 09/23

    Thank you

    Business Response

    Date: 11/02/2023

    I spoke with customer today. She hasn't received a refund because she disputed the charges after I told her I was going to mail her a check. We have since resolved the issue. 

    Thank you 
    ****** ******* 

Lawn Care of Saint Johns is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.