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Business Profile

Auto Repairs

S-L & Sons Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my vehicle towed to the shop to have it diagnosed. I couldn't afford to pay for the labor so I had to pay for the diagnostic only. The owner told me as he was getting ready to take my payment that the diagnostic was a total of $165. When I checked my account, I was charged an additional $11. The owner over charged me. My main issue is the owner damaging my key that I paid approx $150 for. I noticed the damage after my car was towed away, and when the tow truck driver gave me the key, I noticed that my key was damaged. I went back to the shop the same day after it was towed away, and I approach the owner about it. the owner kept denying the fact that he didn't damage my key. I know for a FACT he did because my key was still in great condition beforehand. I politely asked the owner to at least fix my key but he denied. I also know for a fact that he worked on a car that is exactly like mine, same make, model and color. I believe he may have swapped my key with someone else. I truly feel he purposely damaged my key after I told him that I could not pay for the labor. I should not have to pay another $150 for a key that was in good condition before giving it to the owner. My key will also have to be reprogrammed. He should be responsible for replacing my key due to the amount I had to pay for it.

    Business Response

    Date: 07/09/2024

    The customer vehicle was towed into the workshop for diagnosis. The standard cost for diagnostic fee is $165 before tax. After tax is included, an additional $11.55 amount is added to the $165. Therefore,customer total cost increased by $11. The customer decided she could not pay for her repairs therefore the car was towed out of my workshop.  The customer requested the key to be ************************ a few days after the car was towed out the workshop. Based on these factors,the key could have been broken during the towing process. The customers grandfather stopped by my auto ********************** shop, and we discussed the customers ***********************. In good faith, I offered to fix the key when the grandfather mentioned the key issue. However, the grandfather nor the customer never returned to my workshop. 

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car was not fixed correctly

    Business Response

    Date: 02/07/2024

    Customer vehicle was towed to workshop for auto repair car was over heating and have no power. After inspection and diagnosis of problems,customer was informed. Customer agreed to fix ***********************, work order was completed,and customer signed consent to fix car.  Customer periodically stopped by work shop to check on vehicle. Customer car was fixed, technician and customer preformed road test that was successful, customer was happy, and drove a fixed vehicle out of work shop. The customer returned 3 days later for another issue that the number 7 cylinder need to fix. Customer was informed he needed a head job to fix the number 7 cylinder to stop the vehicle from smoking.Customer left the work shop with no communication after. Then he filed the BBB report. Our company strive on excellence. Customer is encouraged to discuss with management about his concerns. We did our best but his vehicle has multiple issues he is aware of that occurred after the initial repair. All issues documented on work order were successfully fixed. 

    Thank you. 

    S-L & Sons Auto Repair 

    Customer Answer

    Date: 02/18/2024

     
    Complaint: 21216270

    I am rejecting this response because:

    Sincerely,

    ***************************

S-L & Sons Auto Repair is NOT a BBB Accredited Business.

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