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Business Profile

Brand Development

Superior Group Of Companies, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brand Development.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 11th, 2023, an online order for healthcare apparel was placed through the website winkscrubs.com for three scrub tops totaling $68.94 via credit card purchase. winkscrubs.com is a website for a business that is a subsidiary of Superior Group Of Companies, Inc.. Despite this business authorizing a return of all items for the total of $68.94, the business has only credited $45.96. All scrub tops were returned in like new condition with tags on them. I know the amount is rather small but the principle of fairness has compelled me to further escalate this issue as the company care department has refused to do the right thing and issue a full refund. They ignored my most recent communication with them which seems ***** and not in the interest or resolution.

    Business Response

    Date: 02/27/2024

    This is an update regarding the return process for order #***** under *****************************.

    On December 26th at 9:31pm,Customer ******* initiated a return process for three items totaling $68.94.The return package was received by our team on January 19th, and we promptly conducted a thorough inspection. Upon review, we identified that one of the items had a stain, which disqualifies it for a refund based on our return policy on our website ******************************************. We promptly communicated this information to Customer ******* on January *****************, a refund was processed for the remaining two items totaling $45.96 on January 22nd. 

    Customer Answer

    Date: 03/05/2024

     
    Complaint: 21196275

    I am rejecting this response because: 

    All items were returned WITHOUT stains.  If the item had any staining (no photographic proof of this has ever been provided by the seller), this would have occurred at the warehouse of the seller because again, the items were returned without staining.  Again, I reject this response because it is not based in reality, rather, in the seller's desire to solidify why they gave a partial refund when the refund should have been issued in full.  This is ***** and pretty telling about the seller that they  continue to reject a full refund.  


    Sincerely,

    *************************

Superior Group Of Companies, Inc. is NOT a BBB Accredited Business.

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