Complaints

This profile includes complaints for SMAR7 Apps LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SMAR7 Apps LLC

  119 26th Ave N # 105 Saint Petersburg, FL 33704-3457

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  SMAR7 Apps LLC

  689 Central Ave, #100-J St Pete, FL 33701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against SMAR7 Apps LLC (Skup Incubator Program) for Deceptive Practices I'm filing a complaint against SMAR7 Apps LLC, known as Skup, for deceptive business practices. Despite investing over $9,500 in their programs since 2020, I did not achieve the promised results. They made bold income claims like "$50K per day" and built unrealistic expectations, leading to significant disappointment.Based on their recommendations and pie-in-the-sky claims, we spent an additional $13,000.00 on subscriptions, tools, ads, and loans to my partner. I have also invested hundreds of hours in my time.We spent countless hours on Zoom training meetings and calls throughout the program, meticulously following their guidance. These hours were followed by extensive effort implementing the advice and guidance we received, which only added to our frustration when promised results did not materialize.We also reached out to the upper management and owners of the company multiple times, seeking assistance and resolution. Despite our efforts, we received no meaningful support or satisfactory response, leaving us feeling unheard and frustrated.The company made unauthorized recurring charges of $500 per month starting in November 2024, without my consent. This was despite a contract clause that stated continued billing was at my discretion. Despite repeated attempts to resolve these issues directly with the company, they refused to provide a full refund or satisfactory resolution.Resolution Sought:1. Full refund of all charges beyond the initial investment.2. Compensation for additional costs, including ads, tools, and personal loans.3. Compensation for time invested and mental distress caused by unmet expectations.Thank you for your attention to this matter.Sincerely, *** *****

• Initial Complaint

  Date:03/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Incubator Program (SKUP) and initially paid $2,000 which included a pre-built store. I began the onboarding process, watching a few videos as well as having a few zoom calls. Unfortunately, I had a family emergency which resulted in the death of a loved one who had several children. Because of this I had to then direct most of my financial resources and time to that. I emailed SKUP and explained the situation and informed them I would have to withdraw from the program. At that point, I had been charged an additional $2,000. I asked for the refund of the second charge of $2,000 since I hadn't even made it passed much of the introductory phase of the program. I received an email back from *** who said they would pause my membership and allow me to rejoin at a later date. I responded saying that wouldn't be a possibility given these extenuating circumstances. I received no other response, to either that email or the others requesting a refund.I was constantly having issues with the quality of the pre-built store. Images uploaded were constantly blurry, various menus and set *** were not complete and contained wrong information.The training videos contained outdated information and expired promotions which they indicated were important for the success of your store. Training instructions on how to use key software were also out of date and did not correspond to the software's interface updates. Given the extenuating circumstances, as well as the quality issues, I'm only requesting a partial refund of $2,000 and complete withdrawal from the program which would obviously include any additional payments.

  Business Response

  Date: 03/28/2024

  Hey there, 
  
  We've tried to continue communication with you via your support ticket but you'd stopped responding to us
  
  We've gone ahead and processed your partial refund
  
  We apologize for any confusion or miscommunication
  
  We wish you and your family the best