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Business Profile

Disability Remodeling

Access & Design
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I would like to state that if the permits where approved we had every intention of following through with the work. Our preference not having to make the improvements unless approved by the city, does not warrant the contractor abandoning the project and ignoring our emails and phone messages asking for updates. The Contractor was fully aware that we were legally bound to make these improvements if permits from the city were received. We wasted 2 1/2 years because of them ghosting us and have to start from scratch with a new contractor. 

    Our mailing address for the refund is ****************, ******************************************************** 33701

    Sincerely,

    *************************

    Business Response

    Date: 10/13/2022

    We will gladly refund your payment, however we have spent more than 127 hours working on this project. We did follow through filing the permits, but also realize your intention is not to have these modifications done. The amount of work has exceeded $750. At this point we agree that it is not in the best interest of our company to continue spending any more time on the permitting of projects that are not viable. Please let me know where to mail the check and I will send it right away!

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