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Business Profile

Lawyers

Finn Law Group, P.A.
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Finn Law Group, P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Finn Law Group, P.A. has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We acquired **** Law Group on July 8, ***************** a timeshare scam by Wyndham, they assured us they were a legitimate business and would have the issues resolved within *****. We are now over two years out with limited contact and no resolution while still taking tremendous hits to our credit by Wyndham awaiting a resolution because at the suggestion of **** Law Group we have not made a payment since retaining them. I have emailed ******** numerous time with the last time being in August of 2024 basically getting the same response "Has Wyndham contacted you?" or "Is it still showing on your credit report?". As one of the businesses we had to choose from that were BBB accredited I feel like we made a mistake by hiring **** Law Group and now am out more money than I would have been if I just paid the Wyndham account and not used it.

      Business Response

      Date: 10/11/2024

      We have been actively working with this client to resolve this dispute since we received it.  We strive to keep our clients fully informed and satisfied with our services, and we take complaints like this as a challenge to do better.  We regret that this client felt this way about our business, but we are optimistic that with better communication from our side, we can repair the relationship.

    • Initial Complaint

      Date:02/26/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

      Business Response

      Date: 02/26/2024

      Dear BBB,

      We are writing in response to the complaint filed by our client regarding her experience with our law firm. We would like to acknowledge that, unfortunately, over a two-day span, our firm experienced a delay in response, leading to a short communication issue with the client.
      We take our client's concerns seriously and have since addressed this misunderstanding to the client's satisfaction. We have arranged a direct attorney/client meeting to ensure all concerns are thoroughly addressed and resolved.


      As this is an active client matter, we respectfully request that the comments in the complaint, as well as our response, be suppressed in accordance with privacy considerations. We are committed to maintaining the confidentiality and trust of our clients. We appreciate the opportunity to clarify this matter and remain dedicated to providing the highest level of service to our clients.

      Thank you for your attention to this matter.

      J. ***********************

       

    Finn Law Group, P.A. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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