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Business Profile

Motorcycle Services

Cool Retro Bikes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent an email to ******************************* with a response on September 5th, 2024, confirming they would make a custom seat cover for my motorcycle. The response was from ****** ******************* ********************** is the owner/manager of Cool Retro Bikes, *********************************************, ************, ****************************). On September 6, 2024, ****** acknowledged my payment via ****** of the requested amount of $275. He then stated it would take a couple of weeks to make and ship out. On October 18, 2024, ****** responded to an email I had sent regarding shipping status. He responded replying for my dad - he had to have heart surgery after his stroke due to stress from hurricane damage to his house. It will be next week before I can get to your cover and ship it. Let me know if this is okay with you asap. Thanks for your patience in this matter. That sounded like a reasonable request, and I stated that I would check back. On December 4, 2024, I checked in via email and asked for an update on my paid order. He replied that same day, Thanks for contacting me with a reminder. I will be shipping out your cover as soon as possible, no later than Monday. I have a lot of items to catch up on, so I appreciate your patience tracking to follow. On December 24, 2024 I sent another email asking for the tracking number. No response. On December 29, 2024 I asked for a refund no response. On January 4 and 6, 2025 I requested the order status no response. ****** is unable to charge back for the item not received as it is past their 180 day policy for dispute. Other vintage motorcycle restorers are complaining about not receiving their orders at ******************************************************************************************************************** I phoned the company business line ************ on January 5 and 6 no answer or callbacks from the company.

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I shipped a 1973 ***** CB350g seat to Cool Retro Bikes in July of 2020 for a full restoration. While these projects often take time, *** contacted T.D. Bash on numerous occasions over the past several years inquiring about the completion of the project and eventually requesting that he simply return the seat unrestored. He has failed to respond to all of my emails and telephone message and failed to return the seat. I would like the seat returned.

Cool Retro Bikes is NOT a BBB Accredited Business.

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