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Business Profile

New Construction

Ground Hog Construction, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************ ***** contacted us on June 6th 2025 looking for a Construction Cleaning, we set date and time to make an in-person estimate, ******* visited location ******************************************************************************** and told him pricing, which he agreed, its important to mention we sent an invoice under his name and information. Cleaning service was done on Tuesday, June 10th 2025, a total of 12 hours were spent doing service. At first ******* were cleaning without the owner in the house because he was working. When he came home one of the employees told him they were not able to clean front door completely because it is made of aluminum and that he needed to hire a professional, and he agreed. Customer supervised employees and he approved cleaning before they left. On Wednesday June 11th ****************************************** the invoice we sent him, now provided us with information about a contracting company, which is Ground Hog Construction, a phone number ************, and an email *********************************************** because he mentioned they are the ones who. Then on Thursday, June 12th 2025 customer calls and claims employees scratched his front door, which did not happen, and said he will not pay unless someone fix his door. Price that is supposed to be paid is $780.

    Business Response

    Date: 06/16/2025

    I'm very sorry that you and the owner haven't come to an agreement about your services. Really not sure of my role in this when you were contacted, contracted, and hired by the owner. In your own words, the owner stated that he wasn't paying until his door gets fixed.

Ground Hog Construction, Inc. is BBB Accredited.

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