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Business Profile

Skin Care

Revyve Skin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

This profile includes complaints for Revyve Skin's headquarters and its corporate-owned locations. To view all corporate locations, see

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Revyve Skin has 3 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a trial product for **** and then RevSkin charged my card without my permission for ****** then for ****** then for ****** they were billing me until I noticed without my authorizations, using multiple DBA similar for RevSkin

    • Initial Complaint

      Date:01/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Responded to offer on ******** for Revskin and Reveye creams for $12 CD. Was charged the $12 followed by two additional charges for $123.87 from RevSkin and $134.33 from YoungEye 14 days later. NO ADDITIONAL PRODUCT WAS RECEIVED AT THE ***** One month later, charges for $131.66 from RevSkin and $142.12 from YoungEye with bottles of cream mailed to me. Called company to have these charges explained and was told that "within the free trial agreement, there was a consent to receive monthly orders if not cancelled within 14 days". There was no such term within ****************** refunded one set of charges but not the other. Still working with company and will initiate FRAUD charge with MASTER CARD if full refund is not given. January 23, 2023.

    • Initial Complaint

      Date:01/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was requesting a free sample with a shipping charge of less than $6.00. They charged me $126. ?? and now they're saying I subscribed for a recurring subscription. Every time the site offered additional products, I did not accept. I never received the free sample product .I thought I was only paying shipping charges, not a subscription. I called the company and they are refusing to refund my money .

    • Initial Complaint

      Date:01/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered tge Rev **** trial ********** cream which did not mention anywhere that I would be charged $137.93 & $127.19 a few weeks later. This is false representation, a ************** emailed them on 3 Jan 23 asking for a reimbursementthe for the total of $ ******, which I should not have been charged in the first place. These people need to be stopped, they're thieves and most of us, like me, can't afford to loose nearly $300. My original order:Dec 15 MYREVTODAY *********** QC **** Dec 15 REVRULESTODAY *********** QC ***** My charges to my credit card:MYREVTODAY Saturday, Dec 31 2022 $127.19 REVRULESTODAY Thursday, Dec 29 2022 $137.93 Thank you

    • Initial Complaint

      Date:12/06/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed on line for a free trial of this product and was billed ***** on my ***** Two weeks later I was billed an additional $135.53. I also then got two fraudulent charges on my **** from other makeup companies. Obviously, my card was compromised during the first transaction. When I called to complain about the charge of $135.53, their customer services said that somewhere in their advertising they explained about their additional charge after the 'free trial' of 14 days. I have gone back to their website and cannot find any such notice prior to ordering the 'free trial' sample. This site/company needs to be exposed or shut down because of this fraudulent scam.

    • Initial Complaint

      Date:11/09/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a free trial of REV **** moisturizer. And the following month Ive been sent two more jars of the moisturizer and my credit card has been charged without my permission. I did not sign up for monthly creams nor do I want to pay for them. I have emailed the company with no response. Please help as I feel theyll just keep withdrawing money from my credit card! How do I make this stop?

    • Initial Complaint

      Date:10/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 16, 2022 ordered a "free trial" of Rev **** today. Paid **** on my credit card.Received the item, plus they charged my credit card $135.53 over and above the shipping cost I had agreed to.This item is not worth that money and I do not want it.

    • Initial Complaint

      Date:08/31/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered what i thought was a free trial and was signed up for an ongoing account. When I called the company they were extremely rude and kept telling me I had signed up for this ongoing account and finally hung up on **** was charged $69.00 for the initial free trial and then a further $135.00 three weeks later.

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 samples at 7,99$ each and received them very fast.A few days after, I was charged 127,16$ on my credit card. I contact the customer service and the answer was The amount that was billed to your account is the End of Trial payment. This would have been in our terms and conditions, which state that the trial period is for fourteen (14) days. Thereafter, your account would have become fully billable for the products if you had not called in during the 14-day period to cancel. They offered to refund half of the amount and I told them that was not acceptable.

    • Initial Complaint

      Date:08/24/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As I noticed with most every complaint, unauthorized money withdrawn from my account. When I ordered the trial skin care product, I was told to pay only the shipping. After I entered my personal information, and credit card number, rather than take the order they put me through to another product. I did not want it so I cancelled my order. A couple days later I received the skin care package. Charged me $16.65. Today I checked my Credit Card Account, and they have charged me another $133.00. I never authorized that payment. Should have known this would happen. When I tried to reach the company by phone, they don't answer. How do I go about getting a credit to my account.Companies like this need a good law suit. And to think that Dr. ** would be involved in a business that is taking unauthorized money from peoples account. They don't even wait ************************************************ not you like the product, like other companies. Another issue is that I see no improvement on my face. SO I WANT MY MONEY BACK TODAY.

    Revyve Skin is NOT a BBB Accredited Business.

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