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Business Profile

Online Retailer

Antique Farm House, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Antique Farm House, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Antique Farm House, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased three items on November 22, 2024 for $230.48. I use ****** I did not get a receipt or an email or any such thing confirming the purchase. I sent them several emails, which has been no reply. Id like to warm other people if you plan on getting Christmas from these guys please think again Im afraid theyre crooks if I dont get my wifes Christmas by Christmas, I will have ****** refund my money and have ****** Remove them from their power list. Transaction Details Description: POS PURCH - ****** *ANTIQUEF **********************************************************************:Date:Type:Fee:-$230.48 NOV 22, 2024 Withdrawal $0.00 Close

      Business Response

      Date: 12/18/2024

      Sorry to hear you had a bad experience with us. I do see that our customer service team did respond to your email quickly letting you know your order was shipping soon. You also may not have noticed that our items all note a 15 business day processing time, not delivery. It is a subtle difference, but in a all fairness, we respectfully point it out so that we can meet your expectations next time. We truly appreciate your business.

      Customer Answer

      Date: 12/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

      very satisfied and it was probably mostly my fault now I apologize

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I PURCHASED TWO ITEMS FROM ANTIQUE FARMHOUSE; A BLACK METAL ONE-PIECE CHRISTMAS VILLAGE AND A THREE-PIECE GINGERBREAD NUTCRACKER SET, OF WHICH ALL THREE ITEMS WERE DEFFECTIVE. I HAVE EMAILED THE ENTITY AT LEAST FOUR TIMES AND THEY HAVE NEVER REPLIED.I HAVE ASKED FOR EITHER A FULL REFUND WITH RETURN SHIPPING AT THEIR EXPENSE OR A FULL EXCHANGE OF A NON-DEFECTIVE PRODUCT; THEY REFUSE TO REPLY I MADE THIS PURCHASE ONLINE NOVEMBER 19, 2024 @ 9:25 PM.I HAVE A SCREEN SHOT OF THE ORDER # WITH THE DATE OF THE TRANSACTION ON MY CELL PHONE.

      Business Response

      Date: 12/18/2024

      I apologize that your experience has been a tough one. It is my understanding that our customer service staff has responded to all of your inquiries quickly. You were refunded a full refund for the defective items. Your feedback is appreciated and your concerns will be addressed with our team. We appreciate your business and hope that you will give us another chance soon.

    • Initial Complaint

      Date:05/28/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      #*********** Order number Order placed on December 28, 2023, it said it would come in 2 weeks In 2 weeks I was told it was on back order, the back order kept getting delayed.I was finally told they would be receiving it the beginning of May. and I was **** a tracking number that said it had been shipped, but it never shipped.I called their phone number, which they dont answer and they never got back to me.I **** several Emails and after they said it shipped and it hadnt, they never responded.Bottom line, Ive waited 5 months and have several promised emails. I only trusted them because they have a huge ******** following.I asked for my money back and they never **** it.

      Business Response

      Date: 05/30/2024

      Sorry to hear you had a bad experience with us. It appears that while there was a mix up with your order shipping, we did respond to your emails and processed a full refund. We truly appreciate your business.

    • Initial Complaint

      Date:04/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #***********. Received item. Item description on website is inaccurate. I want to return. The website does not provide return policy, return process or a phone number to speak with someone. There is no information in the box the item arrived in. I would like a full refund. I do not have an email confirming the purchase. I do not know amount spent

      Business Response

      Date: 04/12/2024

      I'm sorry you are unhappy with the item you received. It is my understanding that our customer service staff has responded to all of your inquiries quickly. 

      Your feedback is appreciated and your concerns will be addressed with our team. We appreciate your business and hope that you will give us another chance soon.

      Customer Answer

      Date: 04/15/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:04/10/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well, I placed an order last night, and wanted to cancel my order. They say it takes 15 days for the order to be completed, so I know it can be cancelled. The item I ordered were the faux tulips. I paid $30 for these, and found them cheaper. The same quality, exact same look, for under *****. I would like my order to be cancelled, but there is no phone number to contact this company. I sent an email, but have not heard anything.

      Business Response

      Date: 04/10/2024

      Hi *******,

      I do see where you reached out to us on April 8th. We responded that same day and took care of canceling your order and processing a full refund. Please let us know if you need anything else! 

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Completely incompenent and ***************** If I could give less than one star I would. I purchased a bench for my patio from this company. It finally arrived and they failed to send the screws required to assemble the bench. I contacted the company who requested that I send them a picture to "prove" that I did not receive the screws. Consider that for a moment. How could I possibly prove something like that. The lack of reviews or the option to leave one on the website should be considered a warning of their complete incompetence and unethical practices. I most certainly will not be buying anything from them again.

      Business Response

      Date: 04/10/2024

      Hi Tenial,

      We are so very sorry the bench arrived without the hardware to assemble. We make it a rule to do some QC but this, quite obviously, got by us. The entire team regrets the oversight!

      Please accept our apologies for making you wait for an unacceptable product.  We just sent you an email so we make this right with you. We truly hope you will ***** us another opportunity to get it right! 

      Customer Answer

      Date: 04/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Overpriced item that I expected to be beautiful, came cracked in half and looked like it was made from dirty scrapwood with paint on the back of it.My child could have made something nicer in his art class. They did refund me after I sent photos etc, but the stuff is pure garbage !!! And for the prices they charge ??? Shameful. I will stick with Hobby Lobby.

      Business Response

      Date: 02/23/2024

      We are so very sorry the riser arrived to you in that condition. We make it a rule to do some QC but this, quite obviously, got by us. The entire team regrets the oversight! 

      Please accept our apologies. We truly hope you will ***** us another opportunity to get it right!

    • Initial Complaint

      Date:02/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on January 2, 2024 I finally received three of my products that I ordered on Febuary 12, 2024 and one of the three items was damaged, so I called the company four times in two days but no person ever answers the phone nor do gthay return your calls. It has now been four days and still no call back. I WILL NEVER PURCHASE FROM THEM AGAIN. Furher more I will contact my credit card company as the damaged item was $125.00 ORDER # *********** I spent a total of $324.38 but I am only looking for the damaged item to be refunded for $125.00 plus sales tax.

      Business Response

      Date: 02/23/2024

      I'm sorry to hear one of your items arrived damaged. We will always make it right with you, if you receive a damaged or defective product. We are a very small company so do not have any one answering the phones. We do our best to get back to customers as quick as we can. Would it be possible to contact us via email ****************************** and please send photos of the damaged item and we'll make it right for you. We strive to make all our customers a 100% happy with their purchase.

      Customer Answer

      Date: 02/27/2024

       
      Complaint: 21297327

      I am rejecting this response because:

       

      I have left them seven messages as well as two e-mails and they have not returned my calls or e-mails. I want a refund and provide me with an address so I will gladly mail your damaged items back. 

      Sincerely,

      ***********************************

      Business Response

      Date: 03/03/2024

      Hi *********,

      I want to follow up as I see our customer service representative *** has been in contact with you.  A full refund of the damaged item has been processed. Please let us know if you need anything else!

      Customer Answer

      Date: 03/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I want to thank the Better Business Bureau for all your help as if it wasn't for you then ***** matter would not have been resolved. THANK YOU

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:01/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 finials online. What was sent to me was one finial that looked completed and one that looked like the paint had not been finished. I reached out to them and they said items are not supposed to be the same ** they are distressed and they cannot help me. I emailed back (had sent pictures) and explained that a painted on band around the ball on one was completely missing and I had bought 2 to match but they are not even close`. I either need one replaced or to return both. I also asked for a phone number ** its hard waiting for days for an email response. I have not heard back from them. I simply want to exchange the one that looks incomplete. I would like a more timely response from them.

      Business Response

      Date: 02/13/2024

      We are so sorry you had a bad experience with us. I do see that you have been in communication with our customer service staff and a replacement is being sent to you and a refund for the one returned. Please be assured that we are trustworthy and do our best to offer excellent customer service. We hope that you will give us another chance to meet your expectations in the future.

      Customer Answer

      Date: 02/15/2024

       
      Better Business Bureau:

      THey finally got back in touch with me and resolved the issue-I have not received the replacement yet but did get a refund for the return 

      Sincerely,

      *********************

    • Initial Complaint

      Date:01/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the metal altar cross for $96.00. I was sent a wooden cross that is priced at $55.00. This is the wrong item sent. My total bill came to $147.74 for two items. Not only is my order wrong, but this company charged me $96.00 dollars for an item that is priced at $55.00. I emailed the company twice now and haven't heard back from them. My order was placed on or around January 10, ****.

      Business Response

      Date: 02/13/2024

      Sorry to hear you had a bad experience with us. A ************ was processed simply to set you at ease. Thank you so much for allowing us the opportunity to make things right! 

      Customer Answer

      Date: 02/14/2024

       
      Better Business Bureau:

      I heard back from the company (Antique Farmhouse) and they refunded my money.

      Sincerely,

      ***********************

    Antique Farm House, Inc. is NOT a BBB Accredited Business.

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