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Business Profile

Online Retailer

Homeland-Six, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HomeLand Six manufacturers and sells radio straps. I placed my order with them on 11/13/23 and paid extra for expedited shipping. My order DID include a custom embroidery on the strap, which the business advised may extend the shipping time by **** business days.Today is 12/4/23 and my order remains unfulfilled. I've opened two support tickets requesting an update on the status of my order. I've also composed an email addressed to the support email listed on their site under contacts.Thus far, HomeLand Six has given me no information about what is happening, let alone the courtesy to even respond to my inquiries.And furthermore, reading the fine print, my order is non-refundable due to the custom embroidery. This appears to be a business with absolutely no intent of honoring their advertised goods/services I am writing and filing this form here on BBB as my last known form of recourse to alert you to the actions/inactions of this business.

    Business Response

    Date: 12/06/2023

    During holidays, production times may be delayed.  Everything should be shipping in the next week.  Express shipping is only for the shipping method for when it does ship, not processing or customization per the Terms and Conditions.  

    Customer Answer

    Date: 12/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I'm pleased to confirm that I've received notification that the order has shipped with tracking. I hear and understand the response given by H6; I'm very relieved and, also, grateful for the reply since it affirmed that the order was still in the process of being worked on and that this incident WASN'T related to a processing error in their system, a forgotten order, a business refusal in honoring a sale, etc.

    The information contained in the response via BBB was succinct and answered all of my prior questions about the order status. A high delivery volume during holiday season as I was informed, which is a very fair and acceptable reason from my perspective. I would have been more than happy to accept the wait patiently had my tickets or email been replied to with that exact response.

    What isn't acceptable, however, was the total absence of communication through their own personal H6 messaging platform and sales email. I still bring into question the true integrity and willingness to accept accountability for this company despite this positive outcome. Total blackout in communications when a customer reaches out multiple times about whether a shipping delay had taken place looks very poor. That goes for notifying or reporting ANY pertinent purchase information that *** impact the customer. I kindly suggest that H6 consider an automated messaging system that can fulfill this function.

    I think that this is a basic level of principle of knowing what is right and wrong without needing to say. Apologies for the **** words in my statements regarding this past issue. I continue to stand by them firmly, but I truly wish that I was not made to feel so compelled to express them this way. I think that this was easily preventable and that the extreme measure to request assistance from the BBB just to force a response from a business is an absurd notion.

    Trust goes both ways; and I still think that the period when this business failed to communicate is absolutely unacceptable. It is much more difficult to earn back someone's trust once you've done something to lose it, let alone when it applies to a first impression of your business.

    Thank you to the BBB for facilitating this successful resolution.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/01/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a radio strap from the company directly and the order has not shipped. **************** does not respond to emails.

    Business Response

    Date: 12/15/2023

    Ordered was shipped and delivered already.  Thx

  • Initial Complaint

    Date:07/11/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order directly through the main website on June 2, 2023 for a *********** and Kit as well as custom embroidering. At the time, the website stated that the embroidery would take **** business days to complete. I got the order confirmation on the same day, June 2nd, after paying $182. When I hadnt received a shipping update or any communication stating why the products would be late, I emailed the company per their email listed on their website on June 18th. I stated that they didnt need to do the customized embroidery if it hadnt been done yet. I never received a response. I decided to reach out to the company through their ******** social media page on June 27th. They responded the next day stating they would look in to the order and apologized for the delay. When I hadnt heard anything the rest of the day, I sent another message on June 29th asking for an update and my frustration regarding the extended delay and lack of communication/response. The message was read but never responded to. Today is July 10th and I have yet to receive any sort of communication, update, or shipping email. When I check my order it states that it is still only confirmed.

    Business Response

    Date: 07/12/2023

    Still working on the backlog of orders, will update asap...

    Customer Answer

    Date: 07/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, no time frame and lack of communication from company is extremely frustrating.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a radio strap, radio holster, and sway prevention clip on June 3rd. Their website states We typically ship next day when supply is in stock. The product has been, and currently is in stock. There has been zero updates on my purchase, I have reached out multiple times via their website contact ** tab, as well as through email with no response. I have also reached out via instagram. I received a response, asking for my order number and asking if it was embroidered. I answered with my order number and stated that it was not embroidered; they have not responded or updated me.Ive even offered to pick it up myself if they return my shipping fee, as I only I live near their posted address, again, no response.

    Customer Answer

    Date: 06/23/2023

    I have heard back from H6, and I have received my product. 

    The representative stated he was on his anniversary vacation and did not have connection but would attempt to help me as much as possible. Several days later I received my package. 

    Their website stated it would be shipped within 2 days as long as in stock.

    I am dissatisfied with the misleading time frame; however, I am VERY satisfied with the product itself. 

  • Initial Complaint

    Date:05/19/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction was made May 11, 2023 at 10:42 am. Transaction total amount was $185.86. Order ******** May 11, 2023 at 10:42 am H6 Radio Strap Kit w/ 3M Silver Reflective - *********** Fulfilled May 13, 2023 Track shipment FedEx ************* Strap-Kit-Silver $0.00 1$0.00 H6 Anti Sway Strap (Black) Fulfilled May 13, 2023 Track shipment FedEx ************* ******* $9.95 1$9.95 H6 Radio Holster w/ Fire Resistant (FR) Liner Fulfilled May 13, 2023 Track shipment FedEx ************* ********** $74.95 1$74.95 H6 Radio Strap w/ 3M Silver Reflective (Standard) Fulfilled May 13, 2023 Track shipment FedEx ************* TRS-BLK-SIL $79.95 1$79.95 $164.85 $21.01 $0.00 $185.86 I am reaching out in regard to an order that I placed on May 11th, 2023. I purchased the H6 Radio Strap Kit w/3M (silver), H6 Anti Sway Strap (black), H6 Radio Holster w/Fire Resistant (FR) Liner, and the H6 Radio Strap w/3M Silver Reflective (standard). I have sent numerous emails to get help for my order. My order was "cancelled by sender" according to FedEx. I was charged $185.86 and was never issued a refund. My order number is #********* and I even received a confirmation email on the 12th of May. To continue, on May 13th, FedEx sent me an update saying "Shipment cancelled by sender" I am extremely frustrated at this point because I feel like I have been scammed by a company that is supposed to represent something I believe in. I really wanted this product and I still do. I have not gotten any updates or responses from their end. Thank you. ***** ********* Account #: ******** Order #: ********* Tracking #: ************

    Business Response

    Date: 05/19/2023

    Will respond to customer at first availability, owner is a FF and works shift work, same as customer.  

  • Initial Complaint

    Date:04/28/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was placed on April 8th, 2023 for $121.60 with customization. I acknowledged that it would take **** business day for the customization. Today is the 14th business day and I have reached out to the company three times asking for an update since I have yet to receive a shipping confirmation email. The company has neither responded to any of my emails nor shipped the package.

    Business Response

    Date: 05/11/2023

    Customer received product - case is considered closed.

  • Initial Complaint

    Date:02/18/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business continues to use my phone number as a point of contact when they apply for loans. In doing this Ive been inundated with phone calls and texts. I contacted CEO ********************* October 28,2022 and his response was Those were spam calls but thanks for letting us know. That was not a solution, this has become such a harassment that I may need to change the phone number Ive had for 20 years!

    Business Response

    Date: 05/11/2023

    Nothing can be done block spam calls, put yourself on the don't call registry is the only suggestion.  BBB is a site used for customer issues and this is not a customer it is an obsessive Ex.  

Homeland-Six, LLC is NOT a BBB Accredited Business.

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