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Business Profile

Online Retailer

Retreat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Retreat's headquarters and its corporate-owned locations. To view all corporate locations, see

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Retreat has 2 locations, listed below.

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    • Retreat

      1940 Central Ave Saint Petersburg, FL 33712-1366

    • Retreat

      12120 28th St N Saint Petersburg, FL 33716-1820

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business is a clothing and furniture consignment shop. They have recently left the spot they have been in. I am trying to get money and items not sold owed to me

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Consignment shop refuses to return items **** wrist watch Pocketbooks Dress shirts

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have consigned many items with Retreat. . In the contract, there is 90 days to sell the items. They have automatically reconsigned my items after the 90 days,. When the items sell, they give me my share -50%. They have never said they were changing that process. When an item is expiring it comes up on an electronic dashboard that it is ready to be picked up.In October/ November 2023 I saw their employee wearing a pair of my (Kanna) shoes for which I had not been paid. In March 2024 (around 3/13) I asked where my pink Valentino sandals were. I was told that they sold. I told the employee I had not been paid for them. She then said that they were around the store. I returned on approximately 3/19-3/20. I asked again for the Valentinos and I told them about the employee wearing my shoes without my getting paid. They then said the Valentinos sold beyond the 90 day period as did the Kanna shoes but that I would be paid for both & they did issue a check. I then asked for 3 of my items: 1) a pink pair of Aquazurra booties that came up on my dashboard as needing to be picked up, meaning they acknowledged it was in their system & had just expired ; 2) an orange pair of Marni thong sandals and 3) a heavy silver necklace with a ******************* coin that I bought about 20 years ago at an art show & for which I paid $600-800, that I dropped off to be consigned in February 2024, for which I have the signed contract. I returned on 3/26-3/27 approx, I asked again for the 3 items above & was told they were in storage but would be returned to me. I returned approx. 4/2-4/3 and asked for the above items & was told they were in storage but would be returned. I returned on 4/8-4/10 approx. & was told my above 3 items & many more of my items were piled up in a corner of a storage unit & would be returned. I called on 4/16 & was told the 3 items above were lost & could not be found, & I would be paid. But I have not been paid, nor have the items been returned.

    Retreat is NOT a BBB Accredited Business.

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