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Business Profile

Optician

Optimart, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

This profile includes complaints for Optimart, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Optimart, LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Optimart, LLC

      4359 35th St N Saint Petersburg, FL 33714-3717

    • Optimart, LLC

      35170 US Highway 19 N Palm Harbor, FL 34684-1929

    • Optimart, LLC

      33279 US 19 N Palm Harbor, FL 34684-3153

    • Optimart, LLC

      7400 Gall Blvd Zephyrhills, FL 33541-4371

    • Optimart, LLC

      10041 US Highway 19 STE A Port Richey, FL 34668-3785

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the end of September I ordered eyeglasses and was told they would not be ready between 7 and 10 business days. I was able to pick them up within that timeframe, only to have to return them the same day as there was several scratches on one of the lenses. I had to wait another 7 to 10 business days. I went back to pick them up, I wore them for a few days and I couldn't see out of the Progressive lenses. I returned to ********* only to be told the measurements for the ****************** were not correct. Back to the lab to be remade. I have waited for them to be returned from their lab. I have waited 2 months for the glasses that I need.

    • Initial Complaint

      Date:07/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase my eyeglasses, when I chose the frame I was not told that this frame would expand when they put the lenses on it, the lady told me that after I went to get it fix, at the begging they were to tight, she adjusted and now they are too loose, she cannot adjusted to correct them, seems to me that she adjusted too much, now are worthless. I asked if I can have another frame, she say that my lenses cannot be removed, which is not true. Then she told me that kind of frame expand when the lenses are set in, I told her that she should have told me that before I purchase the frame, It would be my choice to take the risk, I did have that choice, nor she advice me, therefore I would like to have a full refund of $633.95. This is the only pair of glasses I can wear for the condition of my eyes, we are at the beginning of the summer, I need to be able to drive and work. I also want them to return my prescription, so I can go somewhere else to get my lenses made, until them the clock is tickling. This company needs to hire certified technician to do this kind of work. No a "***************" type of customer service without full acknowledgement of the products they sale.

    Optimart, LLC is NOT a BBB Accredited Business.

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