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Business Profile

Retail Stores

Central Vacuum Stores, Incorporated

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two items were ordered on Feb 1, 2022 and my credit card was charged $86.24 for the purchase. A confirmation email was received which stated to expect long shipment delays.There has been no follow-on communication. Phone numbers appear to no longer be in service.

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 30, 2021, I ordered from Central Vacuum Stores of **************, ** the following: 1 - IntraSonic RETRO-M Master Station White SKU: *****. 4 - IntraSonic *************************************. 2 - IntraSonfic RETRO-D Door Station White SKU: *****. 4 - IntraSonic RETRO-5RV 5in Vert Adaptor/Trim Plate ***************** SKU *****. 2 - IntraSonic RETRO-DAP Door Adaptor Plate White SKU: *****. 1 - IntraSonic BT-Receiver Bluetooth Music Streaming Add on Kit SKU: ***** for a total charge of $1531.13 placed on a DISCOVER credit card. I received an e-mail from Central Vacuum Stores dated November 13, 2021 stating "The *** they are giving us to fulfill all orders is anywhere from 10 more business days up into the first of January". As of today, September 15, 2021, I have not received any product and attempts to contact the company via telephone at ************** or ************ have gone nowhere, the numbers just ring and ring. Nobody answers and the voive prompt system that was on the numbers is not active. I have contacted DISCOVER, and have forwarded all paperwork to their dispute case department. DISCOVER has reviewed the information and were unable to settle te disputed charge for the equipment ordered. I am looking for the product promised to me by Central Vacuum Stores or a refund for the total amount since I have never received any product or further communication from Central Vacuum Stores as to the status of my items ordered.

  • Initial Complaint

    Date:08/26/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number: XXXXXXX Order Date: August 18,2021 Amount paid by credit card: $1,931.23. I ordered replacement parts for my home intercom system. The original manufacturer, Nutone, no longer produces parts for intercom systems. I researched the Central Vacuum Stores company in summer 2021 and spoke to Roger at the company. Roger told me they were having severe delays in their distribution system, and that there was a waiting list of customers who had ordered parts from them. Roger also told me that I would have to pre-pay for my parts, because they do not keep credit card information on file. I paid with my Master Card. I called approximately every 2 weeks to check on when they would ship my parts to me, and Roger told me there were still quite a few customers ahead of me on the list. He told me each time I called that he was still shipping to customers ahead of me, and that it would be 3-4 more months at least. Then when I called in late April 2022, there was no answer on any of the three phone numbers I had, and there was either no voicemail set up (on the two business phone numbers) or the voicemail box was full (on Roger's mobile phone number). I would like a full refund on my credit card.

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a $252.45 corded electric powerhead (SKU:51291), a $14.61 button lock wand (SKU: 5790), and a $26.38 upper wand (SKU: 5801) totaling $293.44. This order was placed on March 14th, 2022. We did not receive the items nor a reimbursement. When we placed the order (by phone and talked to a person), we were told to expect our items in 3 weeks. When they did not arrive, we began calling and texting. We were able to text because we were asked to send pictures of our vacuum cleaner to get the correct replacement parts. We texted on April 8th and 18th. We emailed on April 23rd. We called once a week from April to June and did not get in touch with anyone. We contacted our bank on July 8th but because we did not contact them in June, we could not get reimbursed for the theft. We had to save to have money to buy these parts and now we have been screwed. We would love to be reimbursed for these parts.

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a vacuum hose and sock slide from the company on March 1, 2022. The total cost is $258.21. As of
    today, we have not received the items.
    I have paid for the items through my credit card and cannot get reimbursed
    through the bank. Can you help me get reimbursed? Thank you.

  • Initial Complaint

    Date:08/12/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 7, 2022, we were charged by credit card $92.28 for the purchase of a replacement vacuum head for our Central Vac system. We were told the part existed in the St. Petersburg warehouse and would be shipped to us shortly. 7 months later, we have not received the goods, and our repeated calls and messages have all been ignored.

Central Vacuum Stores, Incorporated is NOT a BBB Accredited Business.

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