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Business Profile

Wax

Shine Armor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wax.

Complaints

This profile includes complaints for Shine Armor's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shine Armor has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Shine Armor

      239 2nd Ave S Fl 2 Saint Petersburg, FL 33701-4312

    • Shine Armor

      1501 Haines St Jacksonville, FL 32206-5459

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Graphene Ceramic Spray online from Shine Armor on May 12. It says that shipping should take 3-5 business days and that I'd be notified when my item shipped. I never received any notification. Then after about 10 days I sent them an email asking for a status update on my order. I haven't received any response. Today, May 22, 2023, I tried to call the phone number on the bottom of the order confirmation (**************). I get a recorded message saying that the call can't be completed and then hangs up. I'm concerned that this company is a scam. I'd like to either get the product shipped, or have my order cancelled and money refunded. My order # is Order SA-******.

    • Initial Complaint

      Date:11/16/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered products from this company online and their website says shipped within 3-5 days. Its been over 3 weeks and I keep messaging them and all Im told is to be patient because they apparently dont have the product that I ordered. I insisted that they return my money and they said that wasnt possible. So I sent several messages to them demanding my money back, and suddenly I get no response. I believe this is a fraudulent company, or at the very least practices less than honest business practices.

      Customer Answer

      Date: 01/26/2023

      Im writing this to inform you that the issue has been resolved with shine armor complaint # 

      Initial Complaint

      Date:09/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Shine Armor Car Scratch Remover, Repair, ******************* Remover on March 15, 2022. After following all directions provided on the product label, not only were the scratches on my vehicle still visible but worse: now there were visible swirls all over the areas where I applied the product! My vehicle is a 2017 Infiniti QX60 and its in pristine condition. I would much rather have allowed the minor scratches to remain than to ever have applied this damaging, false advertising product to my expensive vehicle! Additionally, upon conducting further research on this product, many customers have fallen victim to the same issues Ive experienced! I must now have my vehicle professionally buffed with a conditioner and cleaner to attempt to remove the damage done by Shine Armor. (The swirls are very difficult to see via photograph, but Ill provide this evidence anyway).

    Shine Armor is NOT a BBB Accredited Business.

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