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Business Profile

Window Installation

Bay Glass & Window, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bay glass and windows installed top end PGT windows in my Florida condo, 3 years ago. I have a lifetime installer warranty and at least 10 years manufacturer warranty. They are model DH5560 Hurricane grade Win-guard double hung windows. Best model for Gulf Front locations. Resulting from hurricane ******, I suffered wind driven rain water damage to my condo unit I filed a complaint with installer and requested they notify *** about the damage and asked them to come and inspect the windows. I also filed an insurance claim to start remediation and repairs. First communication by text to Bay Glass and Windows was on Oct 10, 2024. VP from Bay Glass came to my unit to investigate on Oct 31 and spent about 1/2 hour taking photos of the exterior wall and totally ignored obvious defects in the windows and focusing his attention to the exterior wall. No effort was made to objectively investigate cause of the leak and address the root cause. I shared those photos with management and condo engineer. I will share the association engineer letter to the association explaining that the exterior walls are solid. Building association spent 3 million dollars recently through a significant special assessment to repair entire exterior rock wall. As well as another significant special assessment to replace the building roof. I have requested many times for installer/ PGT to come out and test and certify the result. All requests were ignored. They were willing to conduct their own tests but no certification. This makes me even more concerned. This has become a stalemate and no one from either installer or manufacturer is responding to my emails. Certification will ensure credibility.Note:1. The unit directly above mine had no damage.2. Building management confirmed that many units that had their shutters deployed during the hurricane had no damage.3. The window in the master bedroom is visibly damaged and cannot lock. It is a fair request to ensure acceptable results.

    Business Response

    Date: 02/17/2025

    Typical BBB fashion. You post the complaint PRIOR to getting the respondents version! This is exactly why we are not a member of BBB. Pay to play is your business model!!

  • Initial Complaint

    Date:11/01/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint against Bay and Windows **** Vendor provided service in my house on October 10/18. The workers arrived to the house at 8:30 AM and left at 10:20AM. This job was priced initially as time and Material. and we both agreed initially this job will be billed accordingly. After job is complete, I received an invoice to 8 hours labor. I called the project manager *********************** and requested explanation for the excessive billing. He indicated this is how long it took to complete the job. I informed *****************. I have his workers on cameras walking in and out as indicated above. He indicated then he has their time sheet and he doesn't care. I requested any of the business owners to give me a call to discuss further. I have not received any calls yet. With that said. I believe Bay Glass and Windows runs suspicion business practice and over billing is defiantly is concern and institution should investigate further to protect consumers from fraud billing

Bay Glass & Window, Inc. is NOT a BBB Accredited Business.

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