Complaints

This profile includes complaints for Home Performance Alliance, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Home Performance Alliance, Inc.

  11399 16th Court North Suite 100 Saint Petersburg, FL 33716

• 

  Home Performance Alliance, Inc.

  1780 102nd Ave N Ste 500 Saint Petersburg, FL 33716-3603

• 

  Home Performance Alliance, Inc.

  7159 Seminole Blvd Saint Petersburg, FL 33707

• 

  Home Performance Alliance Inc.

  11200 Saint Johns Industrial Pkwy N Suite 5 Jacksonville, FL 32246

• 

  Home Performance Alliance, Inc.

  2850 Scherer Dr N STE 550 Saint Petersburg, FL 33716-1022

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows were installed later than promised. The windows do not stay up when opened. I paid $35,000 for a house full of windows that do not work. I was also told there would be a 40% reduction in my electricity bills because of their superior product quality. That did not happen either.

  Business Response

  Date: 12/05/2023

  DEAR *******************************

  ****** CALLED YOU AT VARIOUS TIMES HE WAS UNABLE TO LEAVE A VOICEMAIL.

  HE CALLED BOTH NUMBERS.

  WE HAVE THE **** FOR THE DOOR AND WE WILL LOOK AT THE BALANCERS FOR YOU WHEN WE COME TO DO THE ****

  THE BALANCERS WERE NEVER A KNOWN ISSUE TO US UNTIL NOW. WE ARE READY TO REVIEW WITH YOU AND FIX THE ISSUE.

  WE ARE IN YOUIR AREA ALL DAY ON 12/15/23 WE CAN COME BY AND SEE YOUR ISSUES.THIS IS NOT AN APPOINTMENT SINCE WE CANT REACH YOU AS OF YET BUT WE CAN CERTAINLY COME BY.

  IF YOU COULD CALL US OR EMAIL US TO CONFIRM A DAY WE WILL SCHEDULE YOU ASAP.

  PLEASE CALL: ************ OR EMAIL ********************* AT ********************************

  PLEASE CONTACT US AS SOON AS POSSIBLE.

  THANK YOU

   

  **************

  *****************;

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/22 Home performance Alliance installed a roof at my home. ********************************* made many promises when selling us the roof. He promised a solar attic fan with a panel inside the home to monitor temperature and humidity. There is a fan but i dont think it works and there is no panel display. They were to clean up debris including with use of magnet to get up all nails. I am still finding nails and my son injured his foot on one. They still have not properly closed out the permit. This has impacted our insurance coverage. They were to perform a wind mitigation test to be used for insurance that they have not done. They also promised to file for a grant ******* for us stating they were ****% certain of our approval which would take $10,000.00 off the cost. The roof was not installed properly and to level promised including fascia that they did not do leaving our attic open to rodents and insects.

  Business Response

  Date: 12/07/2023

  Dear ***********************
  
  -I did the research on your complaint and ************* is on the contract.

  I  asked ********* to reach out to you right away and she told me she went over the roof issues and the **** (My safe program) 

  We first scheduled **************** our roof Field Manager to schedule a inspection and take care of the issues stated. he was also going to check the solar fan to ensure its functioning properly.

  he reached out today as he was ready to go and ************* wants to schedule a better time that works for you both. ****** has been texting him and they will set up a date that works for him and we will take care of these issues.

  We also have **************** who is available to discuss the **** program in even more depth as she works exclusivley on that Program. I asked ********* to give your numbers to her.

  Thank you

  **********************;
  
  

  Customer Answer

  Date: 12/09/2023

   
  Complaint: 20930107
  
  I am rejecting this response because:

  It does not address fully all areas in question. I do acknowledge that it is a step in the right direction. 

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/13/2023

  Dear *************

  ****** our Roof Director spoke to ************* today regarding all the issues that need to be resolved.

  ****** clarified some questions and concerns on the decking and we are working to resolve the inspection issues as discussed.

  ****** is going by the property tomorrow to make sure everything is functioning properly and also we are going to address some customer satisfaction as it was brought to our attention tonight that you took care of some soffit work that we could have done.

  we want to work everything out and he will speak to you again after reviewing everything tomorrow.

  Regards,

  ************

  **************** 

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20930107
  
  I am rejecting this response because:
  I am waiting for follow through on these promises.
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/20/2023

  Dear *************:

  As noted ****** our Roof Manager spoke to ************* who is listed on the contract.

  We were told that now was not a good time to come over. we are ready to schedule a time and look forward when it works for the both of you. we have not received a date yet.

  Please feel free to call ********* directly at : ************.

  ****** is ready to check the solar attic fan to ensure its functioning per compliance.

  We followed up also with **** at the BBB.

  Thank you

  Peter 

   

• Initial Complaint

  Date:11/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2023, I bought thirteen high impact windows from HPA and they were installed. I payed in full, $26,000. One window was cracked coming off the delivery truck. I was assured by *********** the next day that the window would be reordered and replaced. I have been patient for months, however, I have not had confirmation that a replacement window order has been made, nor do I have a date for installation. We have called and texted our salesperson multiple times for help or clarification. He does not return calls or messages and his voice mail box is full and cannot accept anymore messages. We have called the company countless times only to be transfered to "customer service" or "senior management". No one has ever answered the phone or returned calls. I estimate I have called twelve times over the last four months and left approximately six messages.

  Business Response

  Date: 11/28/2023

  Dear ****************

  It was a pleasure to speak to you tonight with both ****** and myself. 

  as we stated we apologize for not knowing about your cracked window from our former rep ********************************* noted tonight the window part has been ordered by ****** and should arrive with an eta of three to four weeks.

  You have our direct numbers as we are available to speak with you going forward. as we discussed we have upgraded our phone system at our new location and apologize for your delay.

  We look forward to resolving your service issues.

  Regards,

  *********************** VP 

  *********************, Warranty Manager 

   

  Customer Answer

  Date: 11/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The company ordered the replacement window and estimate an installation date in approximately four weeks. I am pleased with the response from HPA and look forward to trouble free window replacement soon. Thank you very much. The remaining windows are beautiful and good quality. I am happy with the windows from HPA. 
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought windows took them 3 weeks to get me the information needed by the *** , windows installed, took me calling them for a week to get them to schedule the inspection, He was here and they are suppose to call me to schedule them to come and put the windows together and no one returns calls. And they refuse to transfer me to the owner please help!!

  Business Response

  Date: 11/17/2023

  Dear *****************:

  I wanted to update the BBB portal that i looked into your complaint and ***************************** our Operations VP spoke to you and confirmed a service appointment for 11/21/2023.

  We appreciate you reaching out and give the service call a chance to get your requests in proper movement towards resolution.

  Regards,

  ************

  **********, Operations Director 

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/29/2018 my wife ******* and I bought windows from Home Performance Alliance Inc..These windows are impact rated and guaranteed for life. We had one small problem shortly after the windows were installed. We called the HPA and repair was made. Approximately 4 weeks ago 1 of the windows would only open about 1/2 inch. ******* called to get the window repaired. An operator answered and transferred the call. An answering machine for ********* picked up. We left a message about the problem with our information and the call was not returned. The number we called was ************. Since then she has called several times a week. After calling a couple times ******* ask for a manager. Again an answering machine picks up, she leaves a message. So far she has left messages for *********, *******************, ***************** and ********************** one returned the calls. I am not sure of the spelling on these names, she just heard them when their answering machine picked up. We went on line to find another number. The first number on their website *************) was answered by something to do ********* We found one that said call this number *************) for a person to talk for unresolved problems. ******* called and again an answering picks up and she leaves a message for *******. ******* did call back and had all of our information about our windows. ******* said we would be called within 48 hours by someone to set up repair for window. No one called and we continued leaving messages. I tried calling from my cell phone thinking maybe receiving a call from a different number may get response. I got no response. I am not looking for a refund or legal battle. We just want our window fixed. Please help us. Thank you, ***** and *************************

  Business Response

  Date: 11/14/2023

  Dear *********************:

  You received an update from ** on 11/2/23. You were told that you needed parts from the Soft Lite factory. The Order was put in. You were told it would take 4-6 weeks for us to get the parts for you.

  You will be updated when the parts come in.. if you have further questions please call ********* in Operations direct at ************.

  Customer Answer

  Date: 01/12/2024

  Filed complaint #******** was closed because the company said they would make repair. They needed to order parts and said it would take 4 to 6 weeks and we would be contacted. It has been 8 weeks. We have called 5 times and left messages and no response

  Business Response

  Date: 01/12/2024

  Dear *************:

  The parts were delayed and we apologize that there was a communication error on our end that you did not hear back that there was a delay.

  The tilt pins which you need are here and ******************* our Operations Director instructed the team to get you scheduled.

  You will hear from ****** or ********* on Monday 1/15/24.

  thank you

  ************

  ***************;

   

   

   

  Customer Answer

  Date: 01/15/2024

   
  Complaint: 20856981
  
  I am rejecting this response because: They have called and we have made an appointment for Wednesday January 24 between 2-4 to fix this window.  No one has been here to see this window to see if the parts they ordered are correct.  I would like to wait on this until the window is fixed. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract them to do my bath and parts missing . Its been 2 months and no one answers the phone or answers my emails . No customer service . I have some questions about the financing as well.

  Business Response

  Date: 11/14/2023

  *******************:

  ***** updated me that she called you today to handle everything with your issues. She told me that she got you scheduled for service and that she explained your financing to you.

  I hope that all your questions have been answered with ***********

  We appreciate your business and thank you

  *****************;

• Initial Complaint

  Date:11/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of contract: 6/16/23 Date of installation: 9/13/23 Hurricane Impact Windows.Multiple emails and phone calls regarding questions, issues, and concerns not returned. Pieces on window interiors not installed.Screen with 2 holes not replaced. **************** Hotline also not returning calls. Being forced to pay for incomplete job. Was promised company would proceed with application for $10,O00 through My Safe Home ** ****** Did not do. Now ***** has no money. I have diagnosed anxiety. The crew did not speak English, so I could not communicate with them. They sawed out my old windows, leaving my entire house covered in white dust. I began to have a panic attack, so I ************* the papers to get them out. After looking at reviews of this company after my dissatisfaction, my complaints are identical to many others. Also, company was sued several years ago. AMOUNT PAID: $27,250.00

  Business Response

  Date: 11/13/2023

  Dear ***************:

  *********************************** our **************** Representative in Operations tried to reach you today. I researched it and I sent your number listed on the BBB complaint to her to reach out.

  There seems to be a typo in the original number she had. You may call her directly to get your services done on the day that works for you at ************.

  Please text or leave a message from 8am to 4pm.

  I also have ************************* our GSM  contacting you on the **** questions you had there have been new developments on that which should  update you on the latest news on the program.

  I asked him to reach out to you tomorrow.

  Thank you

  ***********************

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/10/2020 my husband and I purchased new windows from Home Performance Alliance.They were installed about a month later. I recently noticed marks in the windows and when I went to clean them they would not come off. Apparently, a former employee told me that the seal breaks on the double window and air gets in. I called Home Performance Alliance multiple time and left messages in the past 2 months. They connect me to the ******************* and say I should speak to ******, I've left about 4 messages to him and he never returns my calls. I called again last week and they connected me to his supervisor, i left another message and no return call. We want someone to call us back and come and look at the windows. We had 9 new windows installed and 7 of them are ruined. i am so upset! What kind of customer service is this that they cant even call.. Thank you..

  Business Response

  Date: 11/13/2023

  Dear *******************

  ******************** has tried to  reach you 3 times by voicemail, text and email.

  please respond back so we may service you and address your issues.

  Feel free to call ******************* directly at ************.

  you may text or call as early as 8am to 4pm

  please contact us

  Regards,

  *****************;

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed my contract on 8/31. Paid over 15 thousand for Barcelona Softlite windows with argon gas coming from Softlite windows and doors in ****. You have three days to cancel after you sign your contract, but your windows won't come in till months later when it is too late.We recieved our windows at the end of October. We purchased 7 windows. 5 ended up with condensation,1 had a melted handle and condensation. Another one had a scratch on the glass. The screens that come on these windows flex and can be easily removed. They don't keep mosquitoes out because of their oval square shape that leaves gapes at the corners and the screens doesn't have a consistent tight woven pattern. The glass came with sealant all over it, very messy and poor looking. No one ever came out from HPA to inspect, after the work was even done. Someone by the name of Mr. *** or Mr. ***** representing Softlite was supposed to come by, but never did.The windows were installed by a crew of very polite Brazilians that spoke no English, but they knew what they were doing. Our new flooring got damaged which they tried to repair, but still can be seen. **** at Hpa was notified, but nothing has been done as of yet.After the windows were installed HPA was pushy with getting the windows inspected. We cancelled the inspection appointment with ****** and told him our concerns on 11/3/21 @ 9:57am. He ignored it and still sent an inspector, which we turned away after explaining what was going on with the windows to the inspector. I called the customer service number, which was an employee at HPA, by the name of ****. She listened to my concerns and said nothing can be done about the price since we signed a contract. No discount can be given for poor window manufacturing or a discount for the rest of the windows that we still needed on our home. She went ahead and ordered what was needed, with out someone to come out and verify which one needs to be replaced, she based everything on what I told her over the phone. She also explained that after 2 years, you need to pay an 80 dollar service fee for HPA to service a window every time they come out. None of that was explained during the sales pitch. The salesman said parts and labor would be covered for the life of the home and transferable. Not the case. To avoid a lien on our home, we scheduled the inspection. So far, we are stuck for the life of our home, with poorly manufactured windows that can keep having issues and costing 80 dollars everytime to come out and repair after 2 years. These windows are guaranteed to be free from defects from both the dealer, HPA and Softlite the manufacturer. I called **** December 6th @ 2:39 PM to make sure our windows are registered with Softlite for warranty coverage. As of yet, there has been no call back.January 20th, someone comes out and replaces the window sashes that need replacement. No one notified him that our home is a 2 story home, so he could not replace around 2 windows on the 2nd floor since he was alone. On one window he forgot to reinstall a finger lock on two of the latches. So far, as of today, Jun 14, we can't get scheduled on our last window install which came from the factory with a low e leak, so it has condensation. I already called ****** and left a message with no call back. I called again Jun 6 and left a message. I called another time and it just rang constantly to no availability. 2 techs were sent out to inspect our bedroom window on August 8th at 9:30am. Everything else was taken care off, except the one window sash. ****** originally ordered the whole window, when the tech attempted to remove the glass on one side that was needed, he cracked it. The tech said another one would be ordered. The tech notified ****** of the situation. When I called, ****** picked up and new nothing about our window being ordered, so her reply was that since a whole window was ordered per what was entered in the system, nothing could be done. I raised my voice to her and she said someone would look into it and call back, they never did. Now ******************************* is their attorney who supposed to be the mediator in this and she has yet to return my last email requesting a status on the one window.

  Business Response

  Date: 11/13/2023

  Dear ************************** and *******
  .
  Your window Durashield Brandproduct is from an order years back. It is soft lite I will need to reorder it.

  For that I need to verify glass sizing. ********* told me she was calling you today to set up a measure to ensure everything is 100% before we order it.  

  Thank you we will get you done dont worry!

  Regards,

  *****************;

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20833186
  
  I am rejecting this response because: ****** originally ordered the whole window first. Your tech tried removing the glass or sash on the side needed and cracked the glass, he said another one would be ordered. Your office never ordered the side needed per the secretary, ****** if I'm not mistaken, who said it showed a full window ordered and then replied someone would look into it and never got back to us. Then after notifying the district attorneys office, since no one got back to us, a lawyer representing HPA said everything was taken care of. More time went by and still no window. Thank goodness this wasn't an emergency, cause we would still be waiting on a replacement. We don't want any service or excuses from HPA from this date on. 

  
  Sincerely,
  
  ***** And *****************************

  Business Response

  Date: 11/17/2023

  Dear ***** And *****************************:

  An order has been requested for the ************************** ********* has attempted to contact via phone and text x2 
  One number ending in **** responded as not being associated to the customer listed. 
  
  The product has been ordered from the original manufacturer who previously made it rather difficult to order service product but has now implemented a better process. The new process does not provide us with an expected time of product arrival. Once we have the product, we will reach out to ************************** again and attempt to schedule for replacement of warranted product. 
  Thank you, 

   

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20833186
  
  I am rejecting this response because: they had plenty of times to remedy this before. Even now it is hard to believe that this will get done. If this goes smoothly and gets installed, how will this be prevented in the future?. We have more than enough proof showing the countless times they have messed up and we never even recieved any compensation or refund of any type for the damage done to our floors. We are at their mercy with this and they know it. Any issues in the future will be the same outcome. 
  
  Sincerely,
  
  ***** And *****************************

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2022 we signed to have our windows replaced, they came in November and installed all windows that was agreed upon and replaced our back French doors, during this time our window sill was broken in our master bedroom, after install our back door was hard to close and you would have to slam it and it could not be locked without struggling with it, my wife is disabled and could not close it, also the total job failed county inspection 5 times, once the inspection passed in April, we never heard back from this company to finish with the window trim or replace our window sill or repair our French doors that are still closing and locking hard since the last time they adjusted them, we need to install a home security system that we can lock our doors with because of my wife's disability, I have attempted to call this company several times and left messages with no return call, we have tried emailing customer several times with no return emails, All of our windows and doors are still showing all the screws due to no trim installed over them. This has been a horrifying experience for my wife and I and we hope we can get this resolved before having to hire an Attorney,

  Business Response

  Date: 11/10/2023

  Dear ****:

  ****: you passed inspection inspection 6/16/23. You just need to be scheduled for plugs and trim and we will get you scheduled this week for the marble sill and check your french door.

  expect a call from our Service department 

  thank you

   

  ************

  Customer Answer

  Date: 11/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 02/08/2024

  I filed a complaint with BBB on 11/3/2023, My complaint number was. ********, we received a response number 60017057B1A54 and Home Performance Alliance was going to call us and set up a appointment to return and finish our window install and repair the broken sill in our master bedroom, we agreed and No One from this company has contacted us, my wife is disabled, and we need to get this project finished, This whole project has been a very bad nightmare for us.

  Business Response

  Date: 02/08/2024

  Dear *********************:

  As discussed on the phone today with ******* we are going to send ***** to your home to adjust the door and do the plugs and trim on the door so you dont have any issues.

  We will have ***** also measure for the sill so we may replace that for you also.

  Thank you sir

  ***********************

  *****************************

  Customer Answer

  Date: 02/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they are going to help us this time and finish the project, we need to be able to install our home security system with locking doors and alarms so my wife can lock the doors without struggling.
  
  Sincerely,
  
  *********************