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Business Profile

Cell Phones

Metro by T-Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phones.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ******* a15 on March 12, 2024. I was told it was an "upgrade"; a better version of my a30 device. the employee proceeded to copy files, and do other things between my old phone and new device without my content, and ignored me when I questioned him about what he was doing because I was on a schedule and was help up for at least ***** extra minutes inside the store. After I left the phone store I quickly noticed major software issues, battery defects, and touch-screen defects.I have since contacted mobile, metro pcs, and *******. They all advised that I request a replacement at no charge. However, when I returned to the place of purchase in person, I was met with hostility and a long-winded rant about alleged fees required from metro pcs to replace the defective device. This is after I was told by several people (directly from the services carrier) that I should be covered for (all costs/devices) for a year. This is a brand-new phone that doesn't connect to Bluetooth correctly poor battery charging and draining touch screen errors/delays.I am seeking either a full refund or a fee-free replacement for the aamsung a15.

  • Initial Complaint

    Date:07/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    transaction date : 06/17/2023
    two transaction { 1- $148.32 & 2- $169.71 }
    bought 4 phones with the service
    didn't receive the phones or the services even in there receipts showing my number was ported
    they didn't refund me and ask me to dispute with my bank
    accounts /order ********* & accounts /order***-***-****
    They Need to refund me the full amount $318.03

    Attached is the two receipts

    Business Response

    Date: 07/31/2023

    We have reached out to Thuy to gain the mailing address in order to process a full refund in the method of a check for the total amount of $318.03. Once we gain the address, we will immediately process the refund check.

Metro by T-Mobile is NOT a BBB Accredited Business.

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