Complaints

This profile includes complaints for MyChildWins.com, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MyChildWins.com, LLC

  1264 Upsala Rd Sanford, FL 32771-6668

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  MyChildWins.com, LLC

  1264 Upsala Rd Sanford, FL 32771-6668

• 

  MyChildWins.com, LLC

  557 Noremac Ave Deltona, FL 32738-7313

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My IEP (special needs) child was assaulted @school many times. He defended himself. He was punished for fighting, ordered to appear at tribunal, needed representation. My wife searched for a probono attny. She was contacted by this company, claiming to be an attorney and child advocate that could represent our child all the way to the supreme court. I came in at the later part of the call. I asked for a website. They were not attorneys. They could not help us further. I immediately told the man on the phone "Do not charge our card!" we need an actual attorney. He began to prevaricate. I told him that's false that they're simply a child advocate and not an attorney and do not charge the card. He then pretended that there was static in the line. The line disconnected. Ten minutes later there was a $500 charge on our credit card. We attempted to call and left several messages. They were non responsive. I then called the fraud department with my credit card company, Mercury credit card. They issued a provisional credit of $500 and charged it back to the scam company. The next day we were again contacted by the ************. They offered,to issue a refund for the $500 [minus a $25 processing fee] and said it had just been a miscommunication. They wanted me to sign an email saying I agree, or a refund wouldn't be issued. I did. Minutes later they issued a refund of $475. I contacted the credit card company and made them aware that they had issued refund, so they released the provisional credit. Less than 30 days later, the **** company charged an additional $950 and $450. After contacting the fraud department again with mercury, I have been unable despite to get the money refunded. As a result my credit has been destroyed. And the amount of charges has gotten out of control. I have contacted.The scam company multiple ti'm and they refuse to respond. Or issue any credits. They laugh and hang up on you and ridicule you. This company needs to be shut down.

  Business Response

  Date: 02/17/2025

  If you report that we have not responded  you are inaccurate.  Such also will defame our company.   We did  respond.   I have attached the response that we made.   Indeed, you hired a lawyer because we threatened you with defamation.   Your lawyer hid behind some type of immunity because of your claim that ******* review was a fair review.    Well, you will not have immunity for defaming us by saying that we did not answer the claims.
  You will see attached the email and documentation that we sent to you.
  
  Also, after reviewing all of the purported receipts, many of them appear to be duplicate.   Also, there are a lot of purported receipts that we did not generate and our records show that we did not receive.   I have attached a report from Quickbooks (our merchant account) showing exactly 2 entries...a charge for $500 on 04/24/2024 and a refund of $475.00 on 04/26/2024.
  
  You should also review his online review, this complaint, and what they said to the credit card company when they made a chargeback.  There appear to be a lot of inconsistencies in what they have claimed.  In this complaint, make wild and outlandish claims like we said we are attorneys and "could represent our child all the way to the supreme court."   (Our contract that they signed said something quite different - "Retainer Agreement - Educator Advocate - Nonlawyer" in real large bring at the very top of the page.   (See Fact #1, figure 1). (See also figure 2 and 3.)
  
  Look at Figure 7 where it says that they were disputing the $25.00 that we charged as a partial refund.  (This was the charge back statement from their credit card company.)  They did the chargeback to get the $25.00 that in their complaint to you they admitted.   In your complaint, "They offered, to a refund for the $500 [minus a $25 processing fee]....They wanted me to sign an email saying i agree, or a refund wouldn't be issued.  I did."   Yet, after the agreed to these terms they initiated the chargeback trying to get the $25.00 that they agreed to.
  
  I will note also, in this complaint he stated that his credit card company issued a provisional $500 credit and that discussion was before we offered the refund of $475.  Yet, when you look at figure 7 (the charge back documentation) you will see that he charged back after we made the agreement to refund $475 and to keep $25.00.
  
  I will also note that when you review our merchant account statement you will find that we were charged $34.13 ($16.63+17.50) as processing fees.   We only recovered $25.  So we lost money on these people not only in the refund but all this time we have had to address their frivolous complaint.
  
  If their credit card company charged all those amounts we did not receive anything more than $25.00.   Our records through our merchant account prove we did not receive any such monies and no such charges were made.
  
  Summary:
  1.   His claim:   "She was contacted bh this company" - is false, we did not call her.  She called us.
  2.   His claim:   "claiming to be an attorney...that could reprsent our child all the way the supreme court" is also false as evidenced by the retainer agreement they signed.    No where on our website does it say we are attorney, either.
  3.  His claim"  I immediately told the man on the phone "Do not charge our card!" is also not true.    
  4.  His claim "He began to prevaricate" is also inconsistent with the facts.
  5.  His claim that he first sent a charge back claim of $500 before we agreed to the refund of $475.00 is also false as evidenced by the chargeback paperwork (that included the discussion about how he was owed $25.00).
  6.  We never charged any other fees to him other than the initial $500 and then the $475 refund.
  7.   Any other claim not specifically addressed we dispute.
  
  
  
  

  Business Response

  Date: 02/17/2025

  I want to make sure you saw this documentation.