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Business Profile

Garage Door Repair

Precision Door Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Precision Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Precision Door Service has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/28/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an estimate from the company and decided to sign a contract for the installation of the garage door and opener. Their website advertised they are a proud supporter of the MySafeFL ******************* I received an email stating they do not support the **** ********** grant ******** I believe this is false advertising as well as discrimination against ********** homeowners.

      Business Response

      Date: 12/06/2024

      Hello,

      MySafeFLHomes has two tiers of approval one is **********, and one is standard. We are not an approved vendor of the ********** ****** We are working on getting approved for both tiers as well as set up for not on the spot payments terms. We really want to help you out and to show good faith we will be contacting you to do the door at no charge. 

    • Initial Complaint

      Date:12/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/20/23 contracted for a new garage door complete install with new garage door opener, they stated items in stock and can start immediately on receipt of building permit, made s 10% deposit of $300. Estimate ********* Project ********* Estimate Date 11/20/2023 30 days and 11 phone calls later only received 1 call from *** after 7 days stating they had no vendor, this was not told us when the contract was signed *** further did not indicate it on any paperwork or the 3 day cancellation form. Lastly, on inspection they knew the **** eould not open and made no attempt yo correct it and open the door yo allow access go the vehicle inside.

      Customer Answer

      Date: 01/05/2024

      Be advised Precision door has contacted us, honored the contract and completed satisfactory job completions. No further action as we are satisfied with their actions *** response. Thank you.

    Precision Door Service is BBB Accredited.

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