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LAB Enterprises

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/26/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on November 29th using a $250.00 store credit. I contacted the company around December 15, 2023 and inquired about the shipping and tracking information. The store owner emailed me stating that the product had to be ordered from the manufacture and it would ship as soon as possible. I informed the owner that I wanted the item on or before December 25, 2023. The item still hasn't shipped. There is clearly something else going on with my order. I'm assuming my order is on the back burner due to the purchase being made with store credit. I'm extremely unhappy with the customer service I've received throughout this process. I sent the store owner an email stating "This is clearly unacceptable. If the statues I order are not shipped on or before January 27, ****, I would like to make a different selection from the statues that you have in stock and will ship within 3-5 days after my order is placed. If my order cannot be filled, I would like to discuss a refund. This email is not meant to antagonize or harass you or your business. I'm simple pointing out poor business practices and an unbelievable wait time for shipping. When I placed the order your shop showed the product as in stock on November 29, 2023."

    Business Response

    Date: 01/03/2024

    His order was shipped December 28, well before his January ********************* this complaint as I told him they would be. ***** had delayed delivery to us which I tried to explain was beyond our control and I shipped his order as soon as they arrived.

    They were shipped via **** tracking number 9434636105536018338107 and were showing estimated delivery for Thursday, January 4. I have been back and forth with him in multiple emails and he has decided he no longer wants the pieces and demanded a refund which I told him I would issue once we receive the order back to us since it had already shipped. The tracking number is showing he refused delivery of them yesterday so I will issue the refund once I receive the order back. 

    Customer Answer

    Date: 01/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

LAB Enterprises is NOT a BBB Accredited Business.

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