Complaints

This profile includes complaints for Insurance Land, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Insurance Land, Inc.

  2401 S French Ave Sanford, FL 32771-4249

  
• 

  Insurance Land, Inc.

  120 N Woodland Blvd Deland, FL 32720-4217

  
• 

  Insurance Land, Inc.

  PO Box 2787 Sanford, FL 32772-2787

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was an issue with My Car insurance company ( The *************************************************** ) . They had unknowingly discontinued my car insurance The cancellation took place without any notification or warning . Which had led to severe consequences for me. Despite my efforts to communicate with my Insurance agent at the time ( Insurance land ) They neither had given me any cancellation notices or explanations regarding my policys status. According to Ohio and Florida law policyholders are entitled to receive notification of any issues related to theyre accounts . I can confirm that I did not receive such communication As a direct result of this cancellation I have faced the following disruptions 1) M y drivers license was suspended , which has significantly impacted my daily responsibilities and activities.2)I incurred $1500 in fees and expenses associated with this suspension and had to rely on public transportation further exacerbating my financial burden .3) Given the lack of notification regarding my policys status /cancellation I am requesting $1500.00 to cover all incurred fees and expenses due to theyre negligence and oversight.I kindly ask for your urgent assistance and look forward to a prompt response

  Customer Answer

  Date: 01/16/2025

  Subject: **************************************** and Negligence
  
  
  Dear Better Business Bureau,
  
  
  I hope this message finds you well. I am writing to formally submit a complaint against [Company Name] regarding their unresponsive customer service and negligence related to my insurance policy.
  
  
  During my recent interactions with [Company Name], I experienced significant difficulty in obtaining assistance for a specific issue related to my insurance. Despite my repeated attempts to contact them via phone calls, I found them to be consistently unresponsive. I felt as though my concerns were not taken seriously, and I did not receive any constructive feedback or solutions to my problem.
  
  
  Moreover, I believe that [Company Name] was legally obligated to inform me of any issues regarding my insurance. Unfortunately, they failed to do so, which has led to serious financial and mental distress on my part. Their negligence in this matter has had a profound impact on my life, leaving me in a difficult situation that I could have avoided with proper communication and support from their team.
  
  
  I sincerely hope that the Better Business Bureau can assist in addressing these concerns and encourage [Company Name] to improve their customer service practices to prevent similar situations from occurring in the future.
  
  
  Thank you for your attention to this matter. 
  
  

  Business Response

  Date: 01/16/2025

  Good morning,
  
         We received a claim letter stating our clients policy got cancelled without any warning and to please submit an explanation to the event.
  We have attached some of the most relevant documents found in her file for your review including a text sent out to her requesting to communicate with us regarding the change of mailing address to ******** she requested directly with the insurance company. I also would like to mention that we had a prior complain from the same client when she first got her insurance policy with us back in 11/01/2023 . She stated that we did not send proof of insurance to the *** as her license was still suspended which caused her problems.We explained to her that unfortunately her license was suspended since July of 2023 and the proof or insurance effective on November ***************************************************************************** proof that she had insurance the same day of the suspension.
  
  Summary of documents attached:
  
  
  1.- Notice of expiration on 05/01/2023
  2.- Out of state mailing address notice
  3.- Renewal documents with a lapse
  4.- A screenshot of the text sent out to contact us regarding her mailing address changed to **
  5.- Monthly invoice
  6.- 2nd out of state mailing address
  7.- Notice of cancellation 07/14/2024
  8.- Non payment cancellation
  19.- Summary of documents sent out in 2024
  
  We will be more than happy to provide you with extra information including e-mail if needed.
  
  Respectfully,
  

  Customer Answer

  Date: 01/20/2025

  Subject: Formal Complaint Regarding Insurance Broker Negligence
  
  
  Dear Better Business Bureau,
  
  
  I am writing to formally submit a complaint against my insurance broker for negligence and failure to communicate effectively regarding my policy.
  
  
  1. **Insufficient Communication**: As my insurance broker, it is their duty to keep me informed about any issues concerning my policy. I had sufficient funds in my account during the time of the contested transaction, as shown in the attached bank statement. Despite this, I did not receive any communicationneither via email nor phone callregarding any problems with payments. Their lack of diligence in notifying me about these issues is unacceptable.I am seeking reimbirsement as stated 
  
  
  2. **Incorrect Mailing Address**: Additionally, my driver's license was suspended due to a notification being sent to an incorrect mailing address that omitted my apartment number. This mistake on their part resulted in missed communications that directly affected my driving privileges. Attached you will find documentation highlighting the address error. This situation underscores their responsibility to ensure accurate records and timely communication.
  
  
  3. **Inadequate Follow-up Communication**: I also want to express my concern regarding their methods of communication. Receiving important policy notifications via text message that I did not receive, especially without prior attempts to reach me through more formal means (like email or phone), is not only unprofessional but insufficient for matters as critical as insurance.
  
  
  In conclusion, I expect my insurance broker to uphold a higher standard of care regarding client relationships and oversight.I am requesting all of my expenses be paid due to ths negligence   I trust the Better Business Bureau will address these concerns appropriately.
  
  
  Thank you for your attention to this matter.

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22754180
  
  I am rejecting this response because:

  
  
  Subject: Formal Complaint Regarding Insurance Broker Negligence
  
  
  Dear Better Business Bureau,
  
  
  I am writing to formally submit a complaint against my insurance broker for negligence and failure to communicate effectively regarding my policy.
  
  
  1. **Insufficient Communication**: As my insurance broker, it is their duty to keep me informed about any issues concerning my policy. I had sufficient funds in my account during the time of the contested transaction, as shown in the attached bank statement. Despite this, I did not receive any communicationneither via email nor phone callregarding any problems with payments. Their lack of diligence in notifying me about these issues is unacceptable.I am seeking reimbirsement as stated 
  
  
  2. **Incorrect Mailing Address**: Additionally, my driver's license was suspended due to a notification being sent to an incorrect mailing address that omitted my apartment number. This mistake on their part resulted in missed communications that directly affected my driving privileges. Attached you will find documentation highlighting the address error. This situation underscores their responsibility to ensure accurate records and timely communication.
  
  
  3. **Inadequate Follow-up Communication**: I also want to express my concern regarding their methods of communication. Receiving important policy notifications via text message that I did not receive, especially without prior attempts to reach me through more formal means (like email or phone), is not only unprofessional but insufficient for matters as critical as insurance.
  
  
  In conclusion, I expect my insurance broker to uphold a higher standard of care regarding client relationships and oversight.I am requesting all of my expenses be paid due to ths negligence   I trust the Better Business Bureau will address these concerns appropriately.
  
  
  Thank you for your attention to this matter.

   

  
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 01/30/2025

  Good afternoon,

     Thanks for the opportunity to respond.

  1.- We believe that sufficient communication was attempted as we sent notices via e-mail, and also we sent a text due to mailing address changed to ********. The client was also set up on paperless so the insurance company sent the client all notifications via e-mail. The client's policy expired as the renewal payment processed on May 01, 2024 came back ***. Client called to process a renewal payment on Jun 12 but she did not request to set up the policy back on ***. From then an on, no other payments were received.

  2.- The New York mailing address *********************************************************************** was provided by the client directly to the insurance company.

  3.- As we  advised, we sent several attempts via mail to the address provided by client, we also sent a message to her phone, and all communication were sent to her e-mail as well.

  Please let us know if you have any other questions for us.

  Respectfully,

  Insurance Land

   

  Business Response

  Date: 02/11/2025

  Good afternoon,

     Thanks for the opportunity to respond.

  1.- We believe that sufficient communication was attempted as we sent notices via e-mail, and also we sent a text due to mailing address changed to ********. The client was also set up on paperless so the insurance company sent the client all notifications via e-mail. The client's policy expired as the renewal payment processed on May 01, 2024 came back ***. Client called to process a renewal payment on Jun 12 but she did not request to set up the policy back on ***. From then an on, no other payments were received.

  2.- The New York mailing address *********************************************************************** was provided by the client directly to the insurance company.

  3.- As we  advised, we sent several attempts via mail to the address provided by client, we also sent a message to her phone, and all communication were sent to her e-mail as well.

  Please let us know if you have any other questions for us.

  Respectfully,

  Insurance Land