Complaints

This profile includes complaints for First Choice Surveying, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Choice Surveying, Inc.

  411 Blue Birch Ct Sanford, FL 32771-8082

• 

  First Choice Surveying, Inc.

  PO Box 479078 Lake Monroe, FL 32747

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/03/2023 I had some people show up in my yard and just start digging and photographing stuff. I asked them what they were doing and they rudely replied that my house is getting demolished. They trespassed in my neighbors yard to survey the land I was on. When my neighbor told them to get off his property they started talking trash to him and me. There was pretty intense verbal argument, to which they would not leave my property. My neighbor called the Orange County sheriff. The 2 people working for this company ran away before the sheriff arrived. This company harassed me and my neighbor, and made fun of my house being demolished. They thought it was funny. The sheriff came by and I talked to him but since they already left I could not trespass anyone

  Business Response

  Date: 11/20/2023

  November 20, 2023
  To: BBB Serving Central Florida
  Re: Complaint ID ********
  

  Dear Sir/Madam,

  We appreciate the opportunity to
  address the concerns raised in Complaint ID ********, filed against our
  company. We take all customer feedback seriously, and we are committed to
  resolving any issues promptly and transparently.
  Upon thorough investigation into
  the matter, we would like to bring to your attention that the complaint appears
  to be based on misinformation. We understand the importance of maintaining a
  positive reputation and strive to provide exceptional service to all our
  customers.

  In response to the specific
  concerns raised in the complaint:
  Upon arrival at the property, our
  crew spoke with the complainant and explained they were at the property to
  conduct a survey and that they would be walking around the property and
  gathering information. At that time there were no issues between anyone, and so
  the crew continued with their work. While gathering measurements and locations
  around a fence, it was at this time the neighbor came out yelling about us
  trespassing on his property. Florida Statute Chapter 472.029 states “Surveyors
  and Mappers or their subordinates may go on, over, and upon the lands of others
  when necessary to make surveys and maps or locate or set monuments,… Entry
  under the right granted by this subsection does not constitute trespass, and
  Surveyors and Mappers and their duly authorized agents or employees so entering
  are not liable to arrest or to a civil action by reason of such entry…” We
  informed the neighbor that we were doing a survey, but the neighbor became very
  belligerent and yelling vulgarities which then seemed to instigate the
  complainant who joined in on yelling and screaming vulgarities. Our crew did
  not engage with them and when the complainant said he was calling the police
  our field crew said they wanted him to, and they would speak with the police.
  The neighbor continued to yell and cause a scene, so we finished the job as
  quickly as possible. The complainant became upset that our crew was taking
  pictures of him, but it was just our total station equipment used to conduct
  the survey work. The crew finished the job and left the property but did sit in
  their vehicle down the road for about 30 to 45 minutes waiting for the police,
  but the police never came during that time, so they left. 

  We believe in open communication
  and transparency, and we are more than willing to work with the BBB to resolve
  this matter. Our commitment to customer satisfaction remains unwavering, and we
  are dedicated to finding a fair and satisfactory resolution for all parties
  involved.

  Please do not hesitate to reach
  out to us if you require any further information or clarification. We value BBB’s
  role in mediating disputes and maintaining trust between businesses and
  consumers.
  Thank you for your attention to
  this matter, and we look forward to a fair and equitable resolution.
  

  Best Regards,
  
  Hannah T*****
  Manager
  Sales & Marketing Department
  First Choice Surveying, Inc.

• Initial Complaint

  Date:09/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with the company for a property boundary survey during house purchase in March 2022. We moved in April, and could not find two of the property boundary pins that they claimed they placed according to their official survey. We contacted the company to confirm if the pins had been placed, and they confirmed that they had been placed, but still we could not find them. In order to find the boundary of the property, we had to contract with the company again to come out to place property markers. When the team arrived, they could not find the two property boundary pins either, and had to place new pins to mark the boundary corners. Because it appears that the company did not place the boundary pins to begin with, we are disputing the charge for the second team to come out, since the original survey was not completed as claimed.
  

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 10, 2022/10/04) */
  A resolution has been made between First Choice Surveying and*********** to satisfy this matter. The complaint should be withdrawn. We are issuing a refund and Mr.***** has accepted it to satisfy this matter.
  
  Thank you.