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Business Profile

Medical Uniforms

RepScrubs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Uniforms.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** runs has predatory practices and makes it normal to steal money from customers who are trying to leave as subscribers. They refuse to refund money in any circumstance and especially in misunderstandings and immediate resolution on subscription renewal by mistake.Multiple times I tried to cancel my account and it still renewed and paid automatically. When I asked for a refund they implied they sent renewal warning emails that had never been sent, proven by screen shots from my email account.When trying to come to a resolution they then decided to completely ignore me and not return requests for resolution.Having a practice of stealing peoples money after immediate action was taken is not only ethically wrong, but predatory in nature. Hoping that a mistake is made so they can take money from hard working individuals.Not only that but they also refuse to refund account balances upon cancelation and instead make sure transfer to another subscriber. This is a odiously unethical practice that does not help subscribers recoup money not needed with their service.

    Customer Answer

    Date: 04/15/2025

    Hello,

    Just wanted to reconfirm that this business continues to ignore my request.  I have sent multiple correspondence to try and come to a solution, and they are refusing to answer me in any way.

  • Initial Complaint

    Date:02/15/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I no longer an requiring use of the account services and I am looking to get what’s left of a balance credited back to myself. They have told me that the only way I can get my balance back is if I transfer that to another persons account and on that persons good will I could ask for the balance I credited their account. I’m not comfortable at all without asking somebody to pay me out of their pocket on their own goodwill. I believe the company should refund me. I was a customer of theirs for three years paid into the services and now I no longer need it. It’s $14.85 it’s a little bit ridiculous to me

    Business Response

    Date: 03/03/2023

    **** ******** has not reached out to RepScrubs to inquire about a refund of the $14.45, however, had she done so we would've been able to discuss refunding the remaining balance. 

    **** has not used the account since 8/12/2022 and will receive the refund of the $14.45 that is remaining in the account. 

    Thank you. 

    Business Response

    Date: 03/08/2023

    The remaining balance of $14.45 has been refunded on 3/3/2023. Please feel free to reach out to our Customer Service Team if you need additional assistance. 407-547-2680 | [email protected]

    Customer Answer

    Date: 03/09/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** ********

RepScrubs is NOT a BBB Accredited Business.

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