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Business Profile

Paper Labels

Online Labels, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 4 Customer Reviews

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Review Details

  • Edward K

    Date: 10/18/2024

    Edward K

    Date: 10/18/2024

    I ran out of HID Badge Labels for my Employee Badges. Online Labels was able to respond Quickly and deliver Quality Product A.S.A.P. Nothing better than being able to tell your ***************** that "We got the labels for the Badges for the new employees before they started" A Happy ADMIN / HR department makes the Owner's Day so much Better.... So thank you for the Quick Response...

    Online Labels, LLC

    Date: 10/19/2024

    Edward - We appreciate the review. I'm glad to hear we were able to quickly get you the product that you needed. Thanks for your business!

  • Marcella G

    Date: 02/08/2024

    Marcella G

    Date: 02/08/2024

    I've been purchasing labels from them for while and the lest few Kraft labels I had bought are not sticking to any of my products. I contact them back in November 2023 and I receive an email saying I was not "cleaning" the surface" right. They send few "tips". I answered them back and said I have followed all the "instructions" and the labels were still not sticking on my products. They never answered. I had surgery and I did not follow up until now. I sent them an email saying... Hey anything you can do to help me here. They said... No, it passed too much time since I purchase my labels.Awful customer service and client support. They ********************** are not that great too, so they don't have anything different from the other business to offer.I'm not working with them again and I'd not recommend it.

    Online Labels, LLC

    Date: 02/10/2024

    Thank you for taking the time to share your feedback regarding your experience with Online Labels. We are sorry to hear that you have experienced issues with the labels not sticking to your products and that you did not receive a satisfactory response from our support team. We also apologize for any negative impact this may have had on your business. We understand that our Brown ***** material has not been meeting your needs so we have fully refunded both of your orders of the kraft material, as requested. We apologize again for the inconvenience. Please feel free to contact our customer service manager, ********************, if you would like to further discuss. You can reach him at **************.

  • Christy T

    Date: 09/29/2023

    Christy T

    Date: 09/29/2023

    After sitting on the phone for over an hour in a half sending multiple vides and picutres of there defective labels and how they are not sticking was a smack in the face. Literally the adhesive was coming off the label like Elmer's glue. The Man I spoke to could not get one supervisor present. Let me just say I am not a first time customer I've spent well over 2K on labels from these people for my business. Had them FDA approved and to ready to go out the door. Some how this batch was just not good I mean I sent multiple video's and still no answer, waiting on hold, t trying any thing to depict the label might not be it hold on once more. Its 4:36pm I was on the phone with this Man from 11:18 am I am just now at 4:30 getting answer. And that was they will give me 10 percent off my next purchase. I told him I get that every order because of the amount I spend.

    With numerous evidence of the adhesive failure still they did not right the wrong. I will never order from this company they do not care about the customers only ripping them off. Because not only my products cannot be sold I lost money so I will file a civil suit for that. DO NOT ORDER FROM ONLINE LABELS. There are other places that would of valued a loyal customer and just seeing the label, me as a business owner would of been appalled and shipped out better ones immediately that were not defective.

    Online Labels, LLC

    Date: 10/06/2023

    Christy -
    I am sorry to hear about your experience. I apologize that a supervisor wasn't available to work with you on the issue at the time that you called. We have 3 supervisors in our customer service department so I need to further investigate why a supervisor wasn't immediately available.
    At this point, I have discussed your BBB complaint with our customer service manager and I asked him to reach out to you. Our customer service manager, Miles, let me know that he has left several voice mails and emailed you to try to connect with you to work on resolving the issue. We are happy to work with you to resolve the issue or credit you in full for the product if it isn't going to work for you. Please respond to our customer service manager's messages and we will work with you to come to a resolution that hopefully works for you.
    I did review the support ticket that you had sent to our customer service team prior to this BBB complaint and based on the images in the ticket, it appears you are trying to apply the label onto a tapered jar. If you don't have a label specifically sized for a tapered jar then it is typical to see creasing on the label. The labels you purchased are not made to be peeled up and put back down on the container. You can learn more about labeling tapered containers at the link below:
    ************************************************************  As mentioned, our goal is to work with you to resolve the issue and help to find the right product for your specific application. If we can't do that then we are happy to work with you to get you a full credit. We appreciate your business and I am sorry for the issues you have experienced.

  • Zoran D

    Date: 09/16/2023

    Zoran D

    Date: 09/16/2023

    I recently made the decision to switch label suppliers for our hospital system, and I am thrilled to share my positive experience with Online Labels. Our previous supplier's slow delivery and unreliable label adhesive were causing significant issues in our sterile prep process. One of the primary reasons we switched was due to delays in label shipments from our previous supplier. With Online Labels, we have experienced prompt and reliable deliveries. This ensures that we never face interruptions in our processes, even during peak demand. Label adhesion is non-negotiable in our sterile prep process, and we had encountered problems with labels peeling off before. Online Labels impressed us with their high-quality adhesive. Their labels stay firmly in place throughout the entire sterilization process, providing the reliability we need. Also, their customer support team has been incredibly responsive and attentive to our specific requirements. They reached out to us within 24 hours of our request to ensure that the label specs will work for our needs. We are in the process of converting another hospital in our system to their labels because of our great experience and their competitive prices. Thank you!

    Online Labels, LLC

    Date: 09/21/2023

    Zoran - That is great to hear that the labels are working well, and you were happy with our service. We appreciate your business and look forward to continuing to serve your label needs in the future.

    Dave C.
    Online Labels

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