We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Physical Therapist

Ability Health Services & Rehabilitation, LP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physical Therapist.

Complaints

This profile includes complaints for Ability Health Services & Rehabilitation, LP's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ability Health Services & Rehabilitation, LP has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked Ability Rebab Deltona location numerous times what the total amount of each visit. They told us $9.90 and that's after they verified with our insurance. Now they are billing $66 each visit. I called the office they said that was correct $9.90 per visit. The billing office says that they pretty much gave us false information, oh well and its illegal for them to change the cost of the care even if they gave false information. I feel like the company is providing fraudulent amounts to get customers.

    • Initial Complaint

      Date:10/14/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I went to Ability I was told I would pay $50 per session which I did every single time I came. After I was finished with all my therapy sessions I received a statement saying I owed additional money which I didn't understand because I paid the agreed upon $50 per session every time I went. I called multiple times to the billing department to inquire why I was being asked to pay more than I was originally stated and never received a response. I eventually paid my "balance" without explanation/proof that I owed it to avoid being sent to collections and avoid issues with my credit rating only to have them send me to collections after receiving my payment in full. I have an excellent credit rating and always pay my balances on time and it is ridiculous to send me to collections after they received my payment in full. They would've received my payment sooner if their billing department would've reached out to me after my multiple requests for an explanation on why I'm being charged over my agreed upon $50 per session copay. They need to remove any delinquencies on my credit report and stop the collections agency from any additional contact with me. This is a completely unprofessional way to run a business.

    Ability Health Services & Rehabilitation, LP is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.