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Business Profile

Roofing Contractors

Century Roofing Specialists, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had some roofing work completed in August of 2022 which carried a 3 year warranty. I have subsequently observed a leak coming from the location of the repair. I have contacted Century Roofing to try and have an engineer come and inspect the area. After initial conversations and several promises of "someone will be with you today" nobody arrived. They are now not responding to any of my phone calls or emails.

    Business Response

    Date: 12/12/2024

    This has been resolved - it was a communication issue - Customer provided an international phone number that was unreachable from our phone system. Century provided to customer 2 contact numbers to communicate & confirm the appointment at their convenience. Per customer own admission he called one time and communicated with one tech at end of day when appointment time has passed, and then when he tried on second contact another number,  customer got voicemail full message and did not try again. Customer did send emails to the office, but he was notified he needs to directly confirm with tech/estimator because someone needs to open area. We are using Whats app to communicate as of now. Century never refused service and was actively finding a way to communicate effectively since first request. Everything is good. Please close. Thank You.

    Customer Answer

    Date: 12/13/2024

     
    Complaint: 22665260

    Whilst the company has been out to inspect the work required to fix the roof, I have yet to hear from them regarding reparative work. Thus I would like to keep the complaint open for now.

    Sincerely,

    ******* ******

    Customer Answer

    Date: 12/13/2024

    Please close this complaint. Although the company has not agreed to perform the repair like I hoped, we have come to an agreement as to how to proceed.

Century Roofing Specialists, LLC is BBB Accredited.

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