Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spoken with C-Sharpe about my sliding glass doors Leaking at Shoreline Towers, before and after install. I missed the deadline, because of no returned calls and texts from 2 or 3 different management companies. I pointed out to 5 people that there was no caulk on outside of storm doors. It took workers 3 days to fix it. I asked for a pressure test, THEY SAID NO. Because I had so much water come in from the old doors, I bought hurricane screens. I was assured by old management & C-Sharpe (before new doors were installed) they would put the hooks back where they were. I understand that they can't because of a beam being put in the place where my hurricane screens were attached. After the beam install I should have been consulted, they should have put them back to the original design, because there is no way to use my hurricane screens. They also moved my doors closer to the rail, leaving no way to clean the seep holes. Before new doors we had 15 to 17 inches to rail now we have 6 or 7 inches. You can see how close the doors are to the rail (in floor water pictures) After new doors were put up, the first storm my floor was saturated, (picture was 3 days) after the storm. There were stains on floor showing dried marks from other rains.Video of water gurgling in tracks is from a guest I have staying now, that he just sent me from only a rain (see video) Because of quality of work we were getting, we asked one of the workers how much they were paid, he said $600 wk if they worked Sat too. We were told by C-Sharpe if we came over again, our condo would be last to be finished, we explained that we had signed a release form. He said he did not care to GET OUT This sounds like a THREAT to me. I think for approximately a $25 to $30 Million Job, you should get quality workmanship. They Need To Move My Doors Back to the Original Place They Were When The Building Was Built and Replace The Bedroom Sliding Glass Doors, that I Actually Paid For That They Did Not Replace.

  Business Response

  Date: 04/03/2024

  Thank you for bringing this concern to our attention. We
  appreciate the opportunity to address this matter and are more than happy to
  meet to discuss it. To ensure effective communication, we kindly request that
  you report this issue directly to the association, our client. It's crucial to
  involve all relevant parties, including ourselves, the contracted engineering
  firm, and the association, to facilitate an effective resolution. Thank you!

  Customer Answer

  Date: 04/04/2024

  
  
  Complaint: 21477504
  
  
  
  I am rejecting this response because:
  
  It is unacceptable, however I will do as advised.

  
  
  Sincerely,
  
  
  
  Barbara *****

  Customer Answer

  Date: 04/22/2024

  
  
  Complaint: 21477504
  
  
  
  I am rejecting this response because:

  As of today, April 22, 2024 I have not heard anything about my complaint from them.
  No one from  C-Sharp has responded to me or tried to set up a meeting with me.
  
  
  
  
  
  Sincerely,
  
  
  
  Barbara *****

  Business Response

  Date: 04/23/2024

  Thank you for taking our call this afternoon, we appreciate your time. As discussed, we will review your unit and be in touch with you directly regarding our findings. Thank you!

  Customer Answer

  Date: 04/24/2024

  
  
  Complaint: 21477504
  
  
  
  I am rejecting this response because:
  
  I have not gotten your answer to my problem yet.  I need to get this resolved before my bookings start arriving.
  
  Sincerely,
  
  
  
  Barbara *****