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Business Profile

Vitamins and Supplements

Okuma Nutritionals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 9 2024
    Requested subscription cancellation, received auto response only.
    Sept 13 email confirming subscription order
    Re-sent request to cancel
    Sept 19 morning. credit card notice of pending charge
    Contacted credit card company who suggested I call company and request refund.a
    Called Okuma whose "agents were too busy to answer..." left my email and phone number
    1:26 pm email stating my order "has been processed and shipped"
    Sent another email reminding them of earlier cancellation requests and asking for cancellation and refund again

  • Initial Complaint

    Date:09/10/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the tea on their website. To get the better pricing it offers a subscription plan that clearly states you can cancel at any time. This turns out to be deceptive marketing and is a lie. There is literally no option anywhere on the site to cancel future orders. There is no option within the account a person creates that allows you to cancel. I have sent dozens of emails in the last 3 months and multiple phone calls to customer service. No one ever responds!! Yet, they continue to charge my card. I have now gotten my bank involved and hope to have the company blocked soon.
    Do not order from this company!!! It is a scam.

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OKUMA NUTRITIONALS CONTINUES TO BILL MY CREDIT CARD FOR ITEMS NOT ORDERED. OKUMA NUTITIONALS IS COMMITTING THEFT BY CHARGING MY CREDIT CARD WITHOUT AUTHORIZATION.
    This company has charged my credit card 3 months in a row. August 13, July 13 and June 13. I have demanded they stop this practice and they continue to take this money from me.

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered tea from Okuma Nutrition. They processed it as recurring service/payment and for 3 months in a row charging me and sending me the product. Their website clearly states that it can be stopped and returned. Ive called probably 100 times, send numerous message, to no result. This is a scam of some sort

  • Initial Complaint

    Date:03/21/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is selling expired product and will not answer attempts to contact through their customer service.

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Something has happened to Okuma Nutritionals. They still sell premium Oolong tea, but their customer support seems to be non-existent. My last purchase included an automatic subscription, re-ordering tea every 6-months. It was stated clearly that I could opt-out of this subscription at any time. But the website provides no means to do this, and there is no response from their customer service (phone and e-mail). So, what's my next step? If they won't cancel this subscription, I may have to involve my bank.

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered okuma nutritionals tea under a subscription in December not realizing I would get a box every month. I called the company left a message to hold up next months box which would have been this months and I just got anther box today. I called today left another message and disconnected after I left my message. So at this point I want to just cancel the subscription.
    Can't get thru on telephone it disconnects and can't contact customer service on their website down.
    Order # 48550591 Reference # 00612193 Kathleen ********

Okuma Nutritionals is NOT a BBB Accredited Business.

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