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Business Profile

Associations

Sunstate Association Management Group, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21547097

    I am rejecting this response because: The Reply from the manager at the time of ********** (******************* of Sunstate) is misleading and false. The representative from Sunstate never provided the invoice, the settlement paperwork, the minutes from the meeting and the notice to the insurance company. The Sunstate representative then ignored all requests from me (and from the insurance company (as documented in my complaint)) for any documentation.

    Sincerely,

    ***********************24, I sent an email to ************************* (Sunstate) asking her to please respond to the insurance adjuster. On March 7, 2024 after my begging, ************************* finally responded to the insurance adjuster with instructions to Please put in writing the additional information you need for the special assessment. Also on March 7, 2024 the insurance adjuster responded immediately to ************************* (Sunstate) with a detailed list of everything he needed. On April 5, 2024, the insurance adjuster has received nothing (not an email, call, letter, or any other type of correspondence) from anyone at Sunstate.

    Business Response

    Date: 04/22/2024

    Reply from the manager at the time of Golf Green.  

    This Resident was upset about the special assessment that was issued to residents.  He wanted me to speak to his insurance agent so that I could give him details on the special assessment so that he could get his insurance company to cover the assessment.  We provided the invoice, the settlement paperwork, the minutes from the meeting and the notice.  I told him I can only provide association official documents to his insurance company in order for them to evaluate that information to provide coverage.  Apparently what was provided to him they did not accept?  

    My opinion is that Golf Green residents and board members  trying to get their insurance providers to cover the claim.  I acted on Sunstate's behalf to provide the supporting documents on the request.  I did not want to be responsible for misinformation being told to the insurance company.

    Let me know if you need more from me on this.  We no longer manage this association.

    Regards,
    *******************

    Business Response

    Date: 06/03/2024

    The ***** of ********* issued a special assessment to the Association to recover losses due to a lawsuit brought on by a unit owner.  The ***** of ********* informed the association that they could file a claim with their insurance company to recoup the money the owner had to pay.  Sunstate Association Management issued all association documents pertaining to the special assessment to the residents multiple times.  These documents were emailed on several occasions as well as posted to the Association Website.  We informed both the unit owner and ***************** that all documents pertaining to the special assessment were available on the Association website.  ********************* apparently informed the resident that what was provided was not covered by his policy and the owner wanted me to provide information to get it covered.  I informed the resident and the insurance company that I can only provide the supporting documents of the association for the unit owners claim with his insurance company. 

    Please let me know if you need any additional information.

    Regards,

    *************************
    MBA, CAM 

    Customer Answer

    Date: 06/11/2024

     
    Complaint: 21547097

    I am rejecting this response because:

     

    Once again, the representative from Sunstate Association Management Group, Inc. is being misleading and untruthful.

    Please see the attachment with all of the emails from ***************** asking Sunstate for information and the failure of Sunstate Association Management Group, *** to ever respond. Over an over again, the representative from ***************** group asks for the same thing with no response from Sunstate. They left voicemails and sent multiple emails to Sunstate Association Management Group, Inc. with absolutely no response from Sunstate (again, please see the attachment for proof of this). The final email from Sunstate is after I (once again) begged them to respond to *****************, Sunstate saying "they no longer manage the association". 

    Sincerely,

    ***********************

Sunstate Association Management Group, Inc. is BBB Accredited.

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